or apply directly on AirTrunk's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days AirTrunk's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 0% of AirTrunk's roles list one
- Ghost-job risk at AirTrunk
- high 78 stale, 0 reposted of 81 open
- Hiring momentum
- 106 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from AirTrunk's own greenhouse board since 2026-08-03. Full hiring picture for AirTrunk.
About this role
As an Associate Director of Customer Success at AirTrunk in Tokyo, you will lead customer engagement with a major global cloud service provider, overseeing commercial, legal, and technical aspects of infrastructure solutions. Your role involves managing complex, multi-billion dollar deals from proposal to execution, ensuring a seamless customer experience through collaboration with various internal teams, and building strong relationships with key customers to understand their needs and drive growth.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AirTrunk as an employer.
What you need
- More than 10 years of working experience across customer success, account management, or related roles
- Minimum of 3 years in a leadership position
- Fluency in Japanese and English
- Exceptional communication and interpersonal skills in both Japanese and English
- Ability to lead complex customer engagement and high performing teams in the cloud computing or infrastructure industry
- Proven track record of driving customer satisfaction, retention, and growth in a B2B environment
Worth weighing
- No specific salary or benefits listed
- Role involves significant leadership and cross-functional collaboration
- Requires fluency in both Japanese and English, which may limit candidate pool
- Focus on customer engagement and satisfaction in a fast-paced environment may lead to high pressure
Summarised from AirTrunk's posting. Read the full original.
Listed by AirTrunk on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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