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AirTrunk

Associate Director, Customer Success

AirTrunk · Mumbai, India

Posted about 3 months ago

or apply directly on AirTrunk's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
AirTrunk's roles stay open a median of 81 days
Reposted
No
Salary listed
No
0% of AirTrunk's roles list one
Ghost-job risk at AirTrunk
high
78 stale, 0 reposted of 81 open
Hiring momentum
106 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from AirTrunk's own greenhouse board since 2026-08-03. Full hiring picture for AirTrunk.

About this role

As an Associate Director of Customer Success at AirTrunk, you will lead customer engagement efforts with key global cloud service providers, managing complex deals and ensuring a high-quality customer experience from proposal development to contract execution. Your role involves collaborating with internal teams to implement customer success strategies, build relationships with customers, and drive improvements based on customer feedback and governance updates.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AirTrunk as an employer.

What you need

  • More than 5–7 years of working experience across customer success, account management, or related roles
  • Minimum of 3 years in a position of mid-seniority
  • Proficiency in Microsoft PowerPoint and Excel for complex proposal development
  • Excellent commercial acumen and ability to grasp technical concepts
  • Exceptional communication and interpersonal skills
  • Proven track record of driving customer satisfaction, retention, and growth in a B2B environment

Nice to have

  • Familiarity with CRM software (e.g. Salesforce) and customer success tools

Worth weighing

  • Fast-paced and dynamic work environment may not suit everyone
  • Role involves significant cross-functional collaboration and customer engagement
  • No specific salary or benefits mentioned in the posting

Summarised from AirTrunk's posting. Read the full original.

Listed by AirTrunk on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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