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Affirm

Director, Customer Operations Vendor Strategy & Execution

Affirm · Remote US

Posted 26 days ago · $255,000 - $335,000

or apply directly on Affirm's site. We never take the application ourselves.

Is this posting real?

This role has been open
26 days
Affirm's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
69% of Affirm's roles list one
Ghost-job risk at Affirm
low
0 stale, 5 reposted of 205 open
Hiring momentum
283 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Affirm's own greenhouse board since 2026-08-03. Full hiring picture for Affirm.

About this role

As the Director of Customer Operations Vendor Strategy & Execution at Affirm, you will lead the global BPO and vendor operations program, focusing on enhancing customer experience and operational excellence across a diverse vendor network. Your role involves defining long-term strategies, managing vendor performance, and driving innovation through AI and automation. You will also lead a team of Vendor Managers, collaborate with cross-functional stakeholders, and shape the future of Affirm's operations and customer-centric culture.

Our read on this posting4.2out of 5
benefits
2/5
freshness
4/5
career value
5/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Affirm as an employer.

What you need

  • 15+ years in customer operations including global vendor BPO program management
  • 10+ years leading managers and complex global operational organizations
  • Proven success managing large-scale outsourced operations and global vendor networks
  • Experience deploying AI or automation to improve customer operations
  • Strong analytical background using data to drive strategic decisions
  • Track record leading large cross-functional initiatives with measurable business impact

Nice to have

  • Industry background in fintech, technology, or financial services
  • Knowledge of compliance-heavy functions such as Fraud, Payments, or Financial Operations
  • Experience building operating models and governance frameworks
  • Experience designing vendor network strategies
  • Leading in fast-paced rapid growth environments

What you get

  • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
  • Flexible Spending Wallets - generous stipends for various lifestyle needs
  • Competitive vacation and holiday schedules
  • Employee stock purchase plan enabling you to buy shares at a discount

Worth weighing

  • Remote-first company with occasional office requirements for some roles
  • No specific mention of salary beyond the pay range
  • Role involves significant responsibility and ownership, which may require a high level of commitment

Summarised from Affirm's posting. Read the full original.

Listed by Affirm on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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