or apply directly on Affirm's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Affirm's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 69% of Affirm's roles list one
- Ghost-job risk at Affirm
- low 0 stale, 5 reposted of 205 open
- Hiring momentum
- 283 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Affirm's own greenhouse board since 2026-08-03. Full hiring picture for Affirm.
About this role
As the Director of Customer Operations Vendor Strategy & Execution at Affirm, you will lead the global BPO and vendor operations program, focusing on enhancing customer experience and operational excellence across a diverse vendor network. Your role involves defining long-term strategies, overseeing vendor performance, and driving innovation through AI and automation. You will manage a team of Vendor Managers, collaborate with cross-functional teams, and shape the future of Affirm's customer operations.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 5/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Affirm as an employer.
What you need
- 15+ years in customer operations, including large-scale global vendor BPO program management
- 10+ years leading managers and/or complex global operational and vendor organizations
- Proven success managing large-scale outsourced operations and global vendor networks
- Experience leading and optimizing supply and demand management with global workforce management teams
- Demonstrated experience deploying AI or automation to improve customer operations or BPO environments at scale
- Strong analytical background, using data to drive strategic decisions and operational outcomes
Nice to have
- Industry background in fintech, technology, or financial services
- Knowledge of consumer facing compliance-heavy functions such as Fraud, Payments, Compliance, or Financial Operations
- Experience building operating models, governance frameworks, and scalable service-delivery organizations
- Experience designing vendor network strategies that balance performance, resiliency, scalability, and risk
- Leading in fast paced rapid growth environments
What you get
- 100% subsidized medical coverage, dental and vision for you and your dependents
- Generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Competitive vacation and holiday schedules
- Employee stock purchase plan enabling you to buy shares of Affirm at a discount
Worth weighing
- Remote-first company with occasional office requirements
- Base pay range is specified but may vary based on location and experience
- Role involves significant leadership and strategic responsibilities, which may require extensive collaboration across teams
Summarised from Affirm's posting. Read the full original.
Listed by Affirm on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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