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Affirm

Customer Advocacy Associate II

Affirm · Remote US

Posted 19 days ago

or apply directly on Affirm's site. We never take the application ourselves.

Is this posting real?

This role has been open
19 days
Affirm's roles stay open a median of 45 days
Reposted
No
Salary listed
No
69% of Affirm's roles list one
Ghost-job risk at Affirm
low
0 stale, 5 reposted of 205 open
Hiring momentum
283 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Affirm's own greenhouse board since 2026-08-03. Full hiring picture for Affirm.

About this role

As a Customer Advocacy Associate II at Affirm, you will act as the Voice of Affirm, addressing complex customer complaints and working closely with various internal teams to resolve issues. Your role involves investigating complaints, communicating with customers, and identifying opportunities for process improvements to enhance customer experience. You will also become a subject matter expert on financial services and contribute to continuous improvement initiatives within the Customer Advocacy and Retention team.

Our read on this posting2.8out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Affirm as an employer.

What you need

  • Minimum 1 year experience in operations, customer support, social media management, communications or related fields
  • Exceptional communication and writing skills with attention to detail, grammar, brand tone, and voice
  • Strong customer empathy and service level focus
  • Resiliency with ability to bounce back from challenging interactions and manage through complexity and uncertainty
  • Proactive thinker constantly seeking improvement opportunities in work
  • Team player with the ability to collaborate and be sensitive of others

What you get

  • 100% subsidized medical coverage, dental and vision for you and your dependents
  • Generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
  • Competitive vacation and holiday schedules
  • Employee stock purchase plan enabling you to buy shares of Affirm at a discount

Worth weighing

  • No salary listed for all states outside of CA, WA, NY, NJ, CT
  • Visa sponsorship is not available for this position
  • Role involves high emotional labor due to handling complex complaints

Summarised from Affirm's posting. Read the full original.

Listed by Affirm on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Affirm

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