Senior Production Support Engineer
Accordion · Atlanta; Boston; Charlotte; Chicago; Dallas; Los Angeles; New York; San Francisco
Posted 13 days ago · $115,000 to $145,000
or apply directly on Accordion 's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Accordion 's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 71% of Accordion 's roles list one
- Ghost-job risk at Accordion
- high 45 stale, 0 reposted of 51 open
- Hiring momentum
- 54 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Accordion 's own greenhouse board since 2026-08-03. Full hiring picture for Accordion .
About this role
The Senior Production Support Engineer is responsible for incident triage, issue reproduction, environment support, and release support. This role involves close collaboration with Product and Engineering teams during live incidents and high-priority releases, as well as managing production issues and documenting incidents for resolution. The position requires strong troubleshooting skills and the ability to communicate technical issues in business terms, while also supporting various stakeholders.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Accordion as an employer.
What you need
- 5+ years of production support, application support, systems support, or software operations experience
- Experience with modern application environments, APIs, integrations, and workflow-driven platforms
- Strong troubleshooting skills and comfort reading logs, tracing workflows, and reproducing issues
- Ability to work closely with engineers, product managers, QA, and business stakeholders, translating technical findings into business-relevant language
- Comfort handling ambiguous, escalation-heavy, and high-pressure incidents in a disciplined way
Nice to have
- Bachelor's degree preferred
- Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies, particularly within the office of the CFO
What you get
- Annual salary ranging from $115,000 to $145,000
- Benefits
- Bonus
Worth weighing
- No immigration sponsorship available
- Hybrid role with remote work flexibility
- Position intended to be filled by December 3, 2026
Summarised from Accordion 's posting. Read the full original.
Listed by Accordion on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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