Manager, Customer Success - Upmarket
6sense · United States, Remote
Posted 12 days ago · $100K to $500K
or apply directly on 6sense's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days 6sense's roles stay open a median of 36 days
- Reposted
- No
- Salary listed
- Yes 72% of 6sense's roles list one
- Ghost-job risk at 6sense
- high 14 stale, 1 reposted of 29 open
- Hiring momentum
- 54 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from 6sense's own greenhouse board since 2026-08-03. Full hiring picture for 6sense.
About this role
As a Manager of Customer Success at 6sense, you will lead a team of 7-8 Customer Success Managers focused on Upmarket customers, driving retention, adoption, and customer value realization. Your role involves coaching your team, establishing operational excellence, and collaborating with various departments to ensure customers achieve their goals. You will also be responsible for managing a portfolio worth approximately $15M-$20M in ARR and ensuring high levels of customer satisfaction and engagement.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of 6sense as an employer.
What you need
- 5+ years of people leadership experience leading customer-facing teams within a SaaS organization
- 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles
- Proven track record of building, developing, and retaining high-performing teams
- Experience leading teams responsible for customer retention, adoption, and customer outcomes
- Strong understanding of SaaS business models and key metrics, including GRR, churn, forecasting, customer health, and product adoption
- Experience coaching teams on executive engagement, account strategy, value realization, and risk management
Nice to have
- Experience leading Customer Success teams supporting enterprise or upmarket SaaS customers
- Experience managing teams responsible for portfolios between $15M and $20M in ARR
- Experience within MarTech, AdTech, SalesTech, Revenue Technology, or related B2B SaaS industries
- Familiarity with Salesforce, Gainsight, Clari, Gong, and other customer success technologies
- Experience helping scale Customer Success organizations, teams, and operating models
What you get
- Generous health insurance coverage
- Life and disability insurance
- 401K employer matching program
- Paid holidays
- Self-care days
- Paid time off (PTO)
Worth weighing
- Base salary range provided but actual salaries may vary based on location and experience
- Role involves managing a significant portfolio which may come with high pressure
- Position requires travel up to 25% which may impact work-life balance
Summarised from 6sense's posting. Read the full original.
Listed by 6sense on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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