Renewal Specialist
Zscaler · Tokyo, JPN
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- Tokyo, JPN
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Subject: Interested in the Renewal Specialist role at Zscaler
Hi Avery — I came across the Renewal Specialist opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Zscaler stood out because…
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About the role
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Renewal Specialist in Japan reporting to the Emerging Renewals Manager in the Sales and Go-to-Market department. As a Renewal Specialist, you will be an integral part of Zscaler's global Sales and Go-to-Market team, focused on delighting customers, nurturing trusted partnerships, and driving a secure, cloud-enabled digital future. You will play a crucial role in cementing our position as a world leader in cloud security by managing renewals and contributing to customer success.
What you’ll do (Role Expectations)
- Partnering with the AE as an advisor, holistically analyzing the account to leverage renewals/upsell to guide the customer's overall Digital Transformation
- Drawing from Renewals expertise, prescribing approaches to increase customer 'stickiness' and Zscaler's recurring revenue
- Participating in regular, strategic account planning with your ecosystem and GTM leadership to ensure visibility and accountability; contributing to QBRs and deal review meetings
- Collaborating with internal teams (e.g. Deal Desk, Product Management, Customer Success, Finance, Legal) to provide compliant, proactive solutions based on the customer's installed SKUs, Product Roadmap, and their unique Digital Transformation journey
Who You Are (Success Profile)
- You are a strategic advisor, adept at holistically analyzing accounts to drive digital transformation through renewals and upsells.
- You are proactive and results-oriented, skilled at prescribing approaches to increase customer stickiness and recurring revenue.
- You are a collaborative team player, able to work effectively across various internal departments to deliver compliant, proactive solutions.
- You possess a strong sense of organization, managing multiple priorities while ensuring visibility and accountability.
- You are curious and customer-focused, dedicated to understanding and meeting customer goals to strengthen long-term partnerships.
What We’re Looking for (Minimum Qualifications)
- A strong background in renewal sales or account management
- Ability to cultivate an understanding of accounts to recognize and lead the process to strengthen contracts (e.g., co-terming, true-ups, longer term contracts, positioning future upgrades and services)
- Willingness to take risks and constructively challenge assumptions to improve outcomes
- Strong sense of organization, while managing multiple priorities
- Fluent in Japanese and English
What Will Make You Stand Out (Preferred Qualifications)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
#LI-JK3
#LI-Hybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.