Lead Systems Operations Engineer
Wells Fargo · Charlotte, NC
- On site
- Full-time
- $159,500 / year
- Charlotte, NC
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Lead Systems Operations Engineer
Wells Fargo · Charlotte, NC
Taylor Morgan
Hiring Manager · h•••••@tnl2.jometer.com
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Subject: Interested in the Lead Systems Operations Engineer role at Wells Fargo
Hi Taylor — I came across the Lead Systems Operations Engineer opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Wells Fargo stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Lead complex systems initiatives and infrastructure planning.
- Analyze technical challenges and escalated support issues.
- Design and implement technical changes and enhancements.
- Develop automation and use Infrastructure as Code.
- Provide technical leadership and collaborate with peers.
About the role
Lead Systems Operations Engineer
Wells Fargo is seeking a Lead Systems Operations Engineer.
In This Role, You Will
- Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams.
- Act as a key participant in large-scale planning of software systems and network infrastructure for the Systems Operations functional area.
- Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in-depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems.
- Make decisions on technical changes and enhancements.
- Consult with the engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives.
- Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals.
Required Qualifications
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 5+ years of experience in software engineering with demonstrated ownership of production services (e.g., backend/platform engineering, SRE with strong coding focus), including design, implementation, and ongoing operations.
- Strong programming skills in one or more languages (e.g., C#, Python, SQL) and ability to debug complex issues using logs, metrics, traces, and code-level instrumentation.
- Experience developing automation and tooling (e.g., Python, Bash, PowerShell) and using Infrastructure as Code and configuration management (e.g., Terraform, Ansible) to enable repeatable, low-risk deployments.
- Proficiency with modern SDLC practices: code reviews, automated testing, CI/CD pipelines, and release management; ability to lead high-severity incident triage through resolution and drive durable engineering remediations.
- Strong technical leadership and communication skills, including writing clear design docs, coordinating cross-team delivery, and providing crisp status updates during releases and incidents.
- Software team leadership experience (formal or informal), including mentoring engineers, leading sprint execution, influencing technical direction, and driving delivery through ambiguity.
- Experience building and supporting highly available, business-critical services, including participation in an on-call rotation and driving post-incident fixes (not just mitigations).
Desired Qualifications
- Hands-on experience implementing observability in software (metrics, structured logging, tracing) and using monitoring platforms (e.g., Splunk, Dynatrace, AppDynamics, Prometheus/Grafana) to improve reliability and performance.
- Experience building and operating cloud-native platforms and runtimes (containers, Kubernetes/OpenShift, service mesh concepts), including deploying and scaling services in production.
- Demonstrated ability to partner with security to remediate vulnerabilities through code and configuration changes (dependency upgrades, patching, secrets/cert management) aligned to secure engineering standards.
- Solid understanding of distributed systems and networking fundamentals (DNS, TLS, TCP/IP, load balancing) to design resilient services and troubleshoot end-to-end production issues.
Job Expectations
This position is hybrid and must be located at one of the posted locations. This position is not eligible for visa sponsorship. Able to work effectively within an Agile framework.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $119,000.00 - $206,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Key skills/competency
- Systems Engineering
- Technology Architecture
- Software Engineering
- Production Services
- Programming (C#, Python, SQL)
- Automation and Tooling
- Infrastructure as Code
- SDLC Practices
- Technical Leadership
- Incident Management
Skills & topics
- Lead Systems Operations Engineer
- Systems Engineering
- Technology Architecture
- Software Engineering
- Production Services
- Automation
- Infrastructure as Code
- SDLC
- Technical Leadership
- Cloud Native
- Kubernetes
- Observability
- Splunk
- Dynatrace
- Python
- SQL
- C#
- Terraform
- Ansible
- CI/CD
- Incident Management
- Hybrid
- Agile
How to get hired
- Tailor your resume: Highlight your 5+ years of Systems Engineering, Technology Architecture, and software engineering experience, focusing on production service ownership and leadership.
- Showcase your skills: Emphasize your strong programming abilities (C#, Python, SQL), automation experience (Python, Bash, PowerShell), and proficiency with Infrastructure as Code (Terraform, Ansible).
- Demonstrate leadership: Provide examples of formal or informal software team leadership, mentoring, and driving delivery through ambiguity.
- Prepare for technical interviews: Be ready to discuss your experience with SDLC practices, CI/CD, incident triage, and building highly available services.
- Highlight cloud and observability: If applicable, detail your experience with cloud-native platforms, Kubernetes, and implementing observability tools.
Technical preparation
Review Systems Engineering and Architecture principles.,Practice coding in Python, C#, or SQL.,Build automation scripts and IaC examples.,Study CI/CD pipelines and incident management.
Behavioral questions
Describe a complex technical challenge you led.,How do you consult and influence technical teams?,Share an experience mentoring junior engineers.,How do you handle high-severity incidents?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What are the primary responsibilities for a Lead Systems Operations Engineer at Wells Fargo?
- As a Lead Systems Operations Engineer at Wells Fargo, you will lead complex initiatives, consult on technology strategy, analyze technical challenges, and make decisions on system enhancements. You'll also collaborate with engineering teams and peers to resolve support issues and drive improvements.
- What technical skills are most important for this Lead Systems Operations Engineer role at Wells Fargo?
- Wells Fargo requires strong programming skills in languages like C#, Python, or SQL, along with experience in automation, Infrastructure as Code (Terraform, Ansible), and modern SDLC practices. Proficiency in debugging complex issues using logs, metrics, and code instrumentation is also key.
- Does Wells Fargo offer visa sponsorship for the Lead Systems Operations Engineer position?
- No, this Lead Systems Operations Engineer position at Wells Fargo is not eligible for visa sponsorship.
- What is the work arrangement for the Lead Systems Operations Engineer at Wells Fargo?
- This Lead Systems Operations Engineer position at Wells Fargo is a hybrid role, requiring you to be located at one of the posted locations.
- What kind of leadership experience is Wells Fargo looking for in a Lead Systems Operations Engineer?
- Wells Fargo seeks individuals with formal or informal software team leadership experience. This includes mentoring engineers, leading sprint execution, influencing technical direction, and driving project delivery even when facing ambiguity.
- How does Wells Fargo approach career growth for Systems Operations Engineers?
- While specific details aren't provided, Wells Fargo offers a comprehensive benefits package including tuition reimbursement and scholarships, suggesting a commitment to employee development. The role itself involves leading complex initiatives and consulting, which offers significant growth opportunities.
- What is the salary range for a Lead Systems Operations Engineer at Wells Fargo?
- The base pay range for a Lead Systems Operations Engineer at Wells Fargo is $119,000.00 to $206,000.00 annually, with potential for incentive opportunities based on performance and location.
- What are the desired qualifications for the Lead Systems Operations Engineer at Wells Fargo beyond the required ones?