Operations Manager
Uline · Sumner, WA
- On site
- Full-time
- $160,000 / year
- Sumner, WA
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Operations Manager
Uline · Sumner, WA
Morgan Blake
Hiring Manager · h•••••@uline.jobs
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Subject: Interested in the Operations Manager role at Uline
Hi Morgan — I came across the Operations Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Uline stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Lead Washington branch operations across multiple departments.
- Ensure high customer service and facility standards.
- Recruit, retain talent, and manage employee relations.
- Provide senior management and performance feedback.
- Requires Bachelor's degree and 5+ years experience.
About the role
Operations Manager - Washington Branch
Drive the delivery of excellence! Apply your expertise to lead and influence a high-performing team as Operations Manager of Uline's rapidly growing Washington branch.
Position Responsibilities
- Oversee operations of Uline’s Washington branch, including the Warehouse, Customer Service, Sales, HR, IT and Facilities departments.
- Supervise branch departments to consistently ensure impeccable customer service.
- Ensure the 1-million-square foot distribution center grounds always exceed company standards.
- Support recruitment and retention of top-tier talent and assist with employee relations.
- Provide hands-on senior management and drive accountability through performance feedback.
Minimum Requirements
- Bachelor’s degree.
- 5+ years experience in operations or general management.
- Warehouse, call center and / or sales experience a plus.
- Experience supervising personnel.
- Limited overnight travel.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Best-in-class, clean, modern facilities.
- First-class fitness center.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. This role is considered safety sensitive for drug testing purposes. All positions are on-site.
EEO/AA Employer/Vet/Disabled
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!
Key skills/competency
- Operations Management
- Team Leadership
- Customer Service Excellence
- Warehouse Operations
- Talent Management
- Employee Relations
- Performance Management
- Budget Oversight
- Process Improvement
- Strategic Planning
Skills & topics
- Operations Manager
- General Management
- Warehouse Operations
- Customer Service
- Sales Management
- HR Management
- IT Management
- Facilities Management
- Team Leadership
- Performance Management
How to get hired
- Tailor your resume: Highlight operations management, team leadership, and experience supervising personnel, aligning with Uline's needs for their Operations Manager role.
- Showcase relevant experience: Emphasize warehouse, call center, or sales experience as a plus for this Operations Manager position at Uline.
- Prepare for interviews: Be ready to discuss your approach to driving accountability, performance feedback, and ensuring impeccable customer service as an Operations Manager.
- Understand company culture: Research Uline's family-owned values and commitment to employee benefits to demonstrate your fit for the Operations Manager role.
Technical preparation
Review warehouse management systems.,Understand customer service metrics.,Study HR policies and recruitment.,Familiarize with IT infrastructure basics.
Behavioral questions
Describe a time you improved operations.,How do you motivate a diverse team?,Explain your customer service philosophy.,How do you handle employee relations issues?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What is the salary range for the Operations Manager position at Uline's Washington branch?
- The Operations Manager position at Uline's Washington branch offers a competitive salary range of $96,000 to $160,000 per year. This reflects the significant responsibilities and experience required for this leadership role.
- What are the minimum qualifications for the Operations Manager role at Uline?
- To be considered for the Operations Manager role at Uline, candidates must possess a Bachelor's degree and have at least 5 years of experience in operations or general management. Experience supervising personnel is also a requirement.
- Is warehouse, call center, or sales experience beneficial for the Operations Manager position?
- Yes, experience in warehouse operations, a call center environment, or sales is considered a plus for the Operations Manager role at Uline. These experiences can provide valuable insights into key operational areas.
- What kind of benefits does Uline offer to its Operations Managers?
- Uline provides comprehensive benefits for its Operations Managers, including complete health insurance, a 401(k) with a 6% employer match starting day one, multiple bonus programs, generous paid time off, and a Tuition Assistance Program.
- What is the work environment like for an Operations Manager at Uline's Washington branch?
- The Washington branch features a 1-million-square-foot distribution center and best-in-class, modern facilities, including a first-class fitness center. All positions at Uline are on-site.
- Does Uline require drug testing for the Operations Manager role?
- Yes, Uline is a drug-free workplace and requires all new hires to complete a pre-employment hair follicle drug screening. This Operations Manager role is considered safety sensitive for drug testing purposes.
- What is Uline's stance on employee development for an Operations Manager?
- Uline is committed to employee development, offering a Tuition Assistance Program that covers professional continuing education for its Operations Managers.
- How does Uline support employee relations for an Operations Manager?
- The Operations Manager will assist with employee relations, supporting the recruitment and retention of top-tier talent and ensuring a positive work environment within the branch.
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