Customer Success Manager
Trimble Inc. · Lake Oswego, OR
- On site
- Full-time
- $82,000 / year
- Lake Oswego, OR
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Subject: Interested in the Customer Success Manager role at Trimble Inc.
Hi Alex — I came across the Customer Success Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Trimble Inc. stood out because…
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Job highlights
- Manage relationships with local government partners.
- Drive adoption of GIS-centric solutions.
- Ensure customer vision for infrastructure management.
- Provide technical engagement and support.
- Advocate for customer needs across teams.
About the role
Customer Success Manager
Empower the Future of Smart Cities: Customer Success Manager
Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate, and maintain their assets and infrastructure through GIS-centric solutions. You will make a tangible impact on global industries using cutting-edge technology, helping local governments and utilities thrive by driving digital transformation and ensuring essential public infrastructure is managed with absolute precision.
About Us
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.
AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.
What Makes This Role Great
In this role, you will be the primary strategic architect for our local and county government partners, directly influencing how cities and counties manage critical infrastructure and shaping the future of GIS-centric community development. You will have the unique opportunity to serve as a trusted advisor, bridging the gap between complex technical integrations and real-world public service improvements that affect millions of citizens.
Key Exciting Responsibilities
- Establish a trusted strategic advisor relationship with local government customers to drive long-term value and platform adoption.
- Work with customers to define critical goals and key performance indicators, ensuring their overall vision for infrastructure management is realized.
- Spearhead the customer journey by owning the relationship with utilities and municipalities to ensure high satisfaction and contract renewals.
- Provide high-impact technical engagement through software demos, webinars, and on-site strategic visits to nurture various Trimble integrations.
- Act as a dedicated advocate for the customer by managing escalations across various Trimble teams to ensure seamless service delivery.
Essential Skills & Experience
- Proven background in customer or account management within the local/county government or utilities sector.
- Deep functional knowledge of Public Works, Community Development, or municipal utility districts (water, wastewater, stormwater).
- Solid technical proficiency with Cityworks, Esri GIS, and Gainsight or Salesforce CRM.
- Strong ability to communicate and interact with customer teams at varying levels of technical and non-technical depth.
- Bachelor’s degree in Business Management, GIS, Geography, or a related field.
Bonus Points For
- Hands-on experience with Pavement Express or specialized Trimble Utilities software.
- Advanced knowledge of building permitting processes, code enforcement, or business licensing workflows.
Logistics
Location: Westminster, CO, Atlanta, GA or Portland, OR - Onsite
Travel Requirement: 25%
Why You'll Love Working With Us
At Trimble, we're not just a company that "does good”—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
Compensation
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
Hiring Range
$69,000.00–$95,100.00
Pay Rate Type
Salary
Bonus Eligible?
No
Commission Eligible?
Yes
Benefits
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply
Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business and Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
Trimble’s Privacy Policy
If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.
Key skills/competency
- Customer Success Manager
- Account Management
- Local Government
- Utilities Sector
- GIS Solutions
- Software Demos
- Customer Relationship Management
- Technical Engagement
- Digital Transformation
- Infrastructure Management
Skills & topics
- Customer Success Manager
- Account Management
- GIS
- Local Government
- Utilities
- Trimble
- Asset Lifecycle Management
- ALM
- Smart Cities
- Customer Relationship Management
- CRM
- Salesforce
- Gainsight
- Cityworks
- Esri
- Public Works
- Community Development
- Infrastructure Management
- Technical Sales
- SaaS
How to get hired
- Tailor your resume: Highlight experience in local government, utilities, GIS, and CRM platforms like Salesforce or Gainsight.
- Craft a compelling cover letter: Emphasize your strategic advisory skills and passion for public infrastructure.
- Prepare for interviews: Be ready to discuss your experience with municipal clients and demonstrate your understanding of public works.
- Showcase technical skills: Highlight proficiency with Cityworks and Esri GIS during the interview process.
- Research Trimble: Understand their mission and how your role contributes to smart city initiatives.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Customer Success Manager role at Trimble?
- The primary focus of the Customer Success Manager at Trimble is to serve as a strategic advisor to local government and utility partners, driving the adoption of GIS-centric solutions for asset and infrastructure management. This role involves building strong relationships, ensuring customers achieve their goals, and advocating for their needs.
- What industry experience is essential for this Customer Success Manager position at Trimble?
- Essential industry experience for this Customer Success Manager position includes a proven background in customer or account management specifically within the local/county government or utilities sector. Deep functional knowledge of Public Works, Community Development, or municipal utility districts is also crucial.
- What are the key technical skills required for the Customer Success Manager role?
- Key technical skills for the Customer Success Manager role include proficiency with Cityworks, Esri GIS, and CRM systems like Gainsight or Salesforce. A strong ability to communicate technical information to both technical and non-technical audiences is also essential.
- How does Trimble support its Customer Success Managers?
- Trimble supports its Customer Success Managers through comprehensive benefits including Medical, Dental, Vision, Life, Disability, Time off plans, and retirement plans. They also foster a purpose-driven culture, offering opportunities to work on impactful projects and collaborate with a supportive team.
- What is the compensation range for the Customer Success Manager role at Trimble?
- The hiring range for the Customer Success Manager position at Trimble is $69,000.00 to $95,100.00 annually. This is a salary-based role, and while not bonus eligible, it is commission eligible.
- Does Trimble offer remote work options for the Customer Success Manager position?
- No, the Customer Success Manager position at Trimble is an on-site role. The available locations are Westminster, CO, Atlanta, GA, or Portland, OR, requiring the selected candidate to work from one of these offices.
- What is the travel requirement for the Customer Success Manager role?
- The Customer Success Manager role at Trimble has a travel requirement of approximately 25%. This travel would involve on-site strategic visits to nurture Trimble integrations and engage with customers.
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