Engagement Manager
Trace3 · California or The Pacific Northwest
- On site
- California or The Pacific Northwest
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Subject: Interested in the Engagement Manager role at Trace3
Hi Casey — I came across the Engagement Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Trace3 stood out because…
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About the role
Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The “Stuff” it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
JOB SUMMARY:
The West regional Engagement Manager is a services sales leader responsible for originating, shaping, and closing complex services engagements that drive Client outcomes and grow Trace3 services. This role leads the services sales motion through pre-sales qualification, framing, and scoping offerings in close partnership with account teams and solution architects in coordination with Services Delivery to ensure engagements are set up for success and tracked against defined client outcomes. By building deep, trusted relationships and providing strong engagement oversight across internal teams, partners, and clients, the Engagement Manager accelerates services growth, supports successful delivery execution, and drives renewals and long-term client value without directly owning post-sales delivery.
Summary of Essential Job Functions
Business Development (Primary Focus)
- Lead services growth for assigned accounts by shaping, positioning, and closing large, complex services opportunities aligned to the client’s business strategy.
- Partner with account teams to qualify and prioritize services pursuits, ensuring opportunities are accurately scoped, competitively priced, and aligned to Trace3 services offers.
- Own the services presales lifecycle end‑to‑end, coordinating Trace3 resources, external partners, and internal operations to secure profitable, repeatable client services outcomes.
- Act as a trusted advisor and thought leader with clients, continuously identifying expansion opportunities, multi‑BU programs, and follow‑on work in support of client initiatives.
- Provide clear, data‑driven feedback to regional and services leadership on pipeline health, win/loss drivers, and portfolio improvements for the benefit of our clients.
Client Management and Relationship Leadership
- Lead executive and working‑level client meetings to link Trace3 services directly to client business outcomes and measured value.
- Actively engage with clients to understand strategy, challenges, and constraints while developing solution briefs, ROI analysis, and presentations that advance Trace3 services.
- Serve as the primary Services point of contact and partner for each assigned client engagement, ensuring clear, proactive communication between Trace3, the client, and partners.
- Secure and sustain active project sponsorship and stakeholder alignment for engagements.
- Plan and facilitate internal and external status meetings to maintain transparency, manage expectations, and drive decisions.
- Prioritize time and attention across multiple concurrent pursuits and active projects, adjusting focus based on revenue impact, risk, and client priorities
Engagement Structuring and Oversight
- Evaluate and qualify services opportunities, maintaining accurate opportunity tracking records and forecasting for services deliverables.
- Structure and scope well thought out engagements in collaboration with account teams, engineering, and partners to optimize value, delivery approach, and commercial terms.
- Champion Trace3 methodology, delivery standards, and internal processes; help evolve offerings based on client feedback and field experience.
- Coordinate with delivery leaders to ensure that what is promised in the scope is achievable, clearly documented, and understood by delivery teams.
- Recommend solution and process improvements and manage client escalations to successful commercial and delivery outcomes.
Required Skills and Experience
- Bachelor’s degree from an accredited university.
- Minimum of 7 years of experience, including at least 5 years of enterprise, full‑lifecycle project or client management with a strong track record in consultative selling and account development.
- Demonstrated success leading specialty services sales: prospecting, solution shaping, negotiating, and closing complex, high‑value deals.
- Excellent oral, written, and presentation skills; able to simplify technical and services concepts for C‑level and non‑technical stakeholders.
- Strong financial and business acumen, including comfort with services P&L, margin management, and deal structuring.
- Motivated self‑starter who thrives in front of clients, solves complex problems, and comfortably drives difficult commercial conversations.
- Deep understanding of enterprise IT environments and the operational realities that drive services demand.
- Highly organized, detail‑oriented, with strong time management skills; able to prioritize effectively in a fast‑paced, high‑volume environment.
- Proven consultative approach with clients and internal teams listens, synthesizes needs, and translates them into actionable services solutions.
- Comfortable managing multiple simultaneous pursuits and projects, adapting to changing priorities and deadlines in an entrepreneurial setting.
The Perks
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
Our Commitment
At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.
We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.
Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.
If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.