Loss Prevention Customer Service Associate II
The TJX Companies, Inc. · Nashville, TN
- On site
- Full-time
- $46,800 / year
- Nashville, TN
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Subject: Interested in the Loss Prevention Customer Service Associate II role at The TJX Companies, Inc.
Hi Alex — I came across the Loss Prevention Customer Service Associate II opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and The TJX Companies, Inc. stood out because…
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Job highlights
- Act as a visual deterrent for loss prevention.
- Provide customer service and store support.
- Observe and report suspicious incidents.
- Adhere to company policies and values.
- Requires 0-2 years retail or security experience.
About the role
Loss Prevention Associate II - Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Opportunity: Contribute To The Growth Of Your Career
Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.
- Maintains a proper and professional stance in the designated area at the front of the store
- Act as a visual deterrent to prevent potential loss/dishonesty
- Review and understand the Store Emergency Response Guide
- Wear a complete Company approved uniform including a Body Worn Camera
- Greet customers appropriately, demonstrate courtesy and respect
- Establish and maintain a position at the front of the store or in a department
- Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
- Observe and report any suspicious behavior or critical incidents to LP or store management
- Perform a closing safety sweep of the store with a member of management
- Adhere to all Company Policy and Procedure
- Document required incidents in AIIM Case Management
- Performs other duties as assigned
Who We Are Looking For: You!
- Strong verbal and written communication
- Sound decision making skills
- Ability to take initiative and perform well independently
- Prioritizes/organizes workload and manages time effectively
- Able to stand for long periods of time
- 0-2 years retail or security experience
Benefits Include:
- Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses.
- Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.
All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Key skills/competency
- Loss Prevention
- Customer Service
- Security
- Retail
- Observation
- Communication
- Decision Making
- Deterrence
- Incident Reporting
- AIIM Case Management
Skills & topics
- Loss Prevention
- Customer Service
- Retail Security
- Associate
- Marshalls
- TJX Companies
- Loss Prevention Associate
- Security Guard
- Store Detective
- Inventory Control
How to get hired
- Tailor your resume: Highlight relevant retail or security experience, focusing on loss prevention, customer service, and observation skills.
- Address qualifications directly: Emphasize your strong communication, decision-making, and time management abilities in your application.
- Showcase your initiative: Demonstrate your ability to work independently and prioritize tasks effectively to stand out.
- Prepare for the interview: Be ready to discuss how you would handle specific loss prevention scenarios and your commitment to safety.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Loss Prevention Associate at Marshalls?
- The primary responsibilities include acting as a visual deterrent to prevent loss, observing and reporting suspicious behavior, assisting customers, and maintaining a professional presence at the store's entrance or in departments. You'll also be expected to adhere to all company policies and procedures and document incidents.
- What kind of experience is required for the Loss Prevention Associate II role at The TJX Companies?
- The TJX Companies looks for candidates with 0-2 years of retail or security experience for this role. Strong verbal and written communication skills, sound decision-making abilities, and the capacity to take initiative are also crucial.
- What is the starting pay for a Loss Prevention Associate at Marshalls?
- The starting pay range for this position is $13.50 to $18.60 per hour. The actual starting pay will be determined by factors such as relevant skills, qualifications, and experience.
- Does TJX Companies offer benefits for Loss Prevention Associates?
- Yes, TJX Companies offers a range of benefits, including an associate discount, EAP, 401(k) contributions, and more. Employees meeting service or hours requirements may also be eligible for medical, dental, vision, paid time off, and other benefits.
- How does TJX Companies handle applicants with arrest or conviction records for the Loss Prevention Associate role?
- TJX Companies considers all applicants for employment, including those with arrest or conviction records, in accordance with applicable federal, state, and local laws.
- What is the work environment like for a Loss Prevention Associate at Marshalls?
- The role involves acting as a visual deterrent, which requires maintaining a proper and professional stance, often at the front of the store. You will interact with customers and store teams, and require the ability to stand for long periods.
- How important are communication skills for this Loss Prevention Associate position?
- Strong verbal and written communication skills are essential for a Loss Prevention Associate. You will need to greet customers courteously, respond to requests, and report suspicious behavior or critical incidents effectively to management.