Agent Service Coordinator
The Agency · Corona Del Mar
- On site
- Corona Del Mar
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Subject: Interested in the Agent Service Coordinator role at The Agency
Hi Casey — I came across the Agent Service Coordinator opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and The Agency stood out because…
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About the role
The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $60 billion in real estate transactions since 2011, comprising over 100 offices in 11 countries and counting.
The Position:
The Agent Services Coordinator will manage the day-to-day needs of all agents in our Corona Del Mar office. Responsibilities generally include use of our proprietary platforms, in-person troubleshooting, and daily interactions with luxury real estate agents. This individual will be responsible for a unique set of day to day tasks within the organization, but will function as part of our corporate team.
What You’ll Do:
- Oversee general reception items, office organization, and daily office management.
- Act as the primary liaison between the office and various departments such as Marketing, Agent Experience, etc.
- Maintain office supplies, equipment, and ensure grab-and-go marketing collateral is neat and organized for agent use.
- Assist with in-office meetings and events, including space preparation, setup, and breakdown.
- Collaborate with fellow office staff to ensure a positive experience and culture for the agent community.
- Assist with administrative transactional tasks, possibly including processing leases and facilitating commission checks.
- Coordinate facility management, including equipment troubleshooting, and repair coordination.
- Manage relationships with office agents, understanding their immediate business needs and advising them on how to utilize marketing tools and resources.
- Actively use proprietary tech systems to create various deadline-oriented marketing materials, including listing presentations, listing collateral, and industry-specific advertising. Execute small adjustments and quick fixes to existing marketing materials.
- Assist agents with simple marketing requests, and in-person troubleshooting.
- Adhere to brand standards in all marketing materials, and facilitate agent adoption of those standards in all assets produced.
Who You Are:
- Bachelor’s Degree required.
- 0-2 years of experience in office administration, marketing, and/or customer service.
- Real estate industry and/or luxury brand experience or strong interest is a plus
- Excellent Customer Service skills
- Proficient use of Canva and basic design understanding (production level)
- Prior Google Suite, Adobe Acrobat DC, DocuSign, and Zip Forms experience is a plus.
- Must be tech-savvy and comfortable with the usage of general business software
- Self-starter mindset
- Ability to travel between multiple office locations as needed
- An interest in client services and relationship-building
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational skills
Benefits & Perks:
- Paid time off
- Professional development budget
- Comprehensive health benefits
- 401(k)
- HSAs FSAs
- Employee Assistance Program (EAP)
Compensation:
Base Salary - $23-25/hour USD. Compensation will be determined based on the skills and qualifications of the applicant along with the requirements of the position.