Customer Administration Manager
Teledyne Technologies Incorporated · El Segundo, CA
- On site
- Full-time
- $103,000 / year
- El Segundo, CA
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Customer Administration Manager
Teledyne Technologies Incorporated · El Segundo, CA
Dana Walsh
Hiring Manager · h•••••@flir.wd1.myworkdayjobs.com
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Subject: Interested in the Customer Administration Manager role at Teledyne Technologies Incorporated
Hi Dana — I came across the Customer Administration Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Teledyne Technologies Incorporated stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Lead order management and customer administration.
- Ensure accurate and timely order execution.
- Collaborate with sales, manufacturing, and supply chain.
- Drive process improvements and team development.
- Requires 5+ years in B2B order management.
About the role
Customer Administration Manager
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
The Customer Administration Manager leads our Order Management and Customer Administration function, ensuring accurate, timely, and compliant order execution across production, spares, and aftermarket business. This team supports the Global Sales team, improving customer responsiveness, and enabling consistent CRM discipline. This is a hands‑on leadership role that partners closely with Sales, Contracts, Pricing, Program Management, Customer Support, Manufacturing, and Supply Chain to ensure successful execution from order intake through fulfillment and customer satisfaction.
Order Management & Compliance Excellence
- Lead end‑to‑end order administration across applicable systems (e.g., ERP, CRM, quoting tools), ensuring orders are accurate, complete, and processed on time.
- Review and approve orders to ensure alignment with pricing approvals, corporate policies, export control requirements (as applicable), and documentation standards.
- Maintain governance controls related to required fields, approvals, attachments, and audit readiness.
- Apply contract requirements that impact order entry, bookings, and downstream execution across different business scenarios.
- Identify and implement process improvements to increase efficiency, throughput, and quality.
Contracts & Commercial Coordination
- Partner with Contracts to ensure agreements supporting bookings and orders are complete, approved, and properly referenced.
- Coordinate with Pricing and Contracts on order exceptions, changes, and non‑standard commercial terms, ensuring timely resolution and clear documentation.
Execution & Delivery Alignment
- Collaborate closely with Manufacturing and Supply Chain to align delivery schedules and ship dates prior to order entry and throughout execution.
- Identify potential risks to delivery commitments and coordinate resolution through appropriate escalation paths.
Customer & Sales Support
- Ensure professional, timely customer communications related to order status, documentation, schedule alignment, and order changes.
- Maintain visibility into execution risks and customer satisfaction drivers, coordinating internally to protect customer outcomes.
- Serve as a reliable operational partner to the global sales teams through consistent follow‑through and high‑quality execution.
Process Excellence & Continuous Improvement
- Maintain and improve order management SOPs, training materials to drive consistency and optimal cycle times.
- Ensure appropriate coverage and backup processes are in place and well communicated.
- Support AS9100 audits and ensure compliance with applicable procedures and documentation standards.
Leadership
- Lead and develop a collaborative and engaged Customer Administration organization through clear prioritization, open communication, and consistent operating rhythms, fostering a culture of trust, ownership, and shared success.
- Execute standard managerial responsibilities, including performance reviews, goal setting, development discussions, and general approvals in alignment with company policies.
Qualifications
- Bachelor’s degree or equivalent relevant experience.
- 5+ years in technical B2B order management, commercial operations, or sales execution roles, including a minimum of 3+ years of people leadership.
- Experience operating in regulated or compliance‑driven environments (aerospace/aviation preferred).
Knowledge & Skills
- Strong written and verbal communication skills with a professional customer‑facing approach.
- Solid understanding of order processing controls, approvals, and policy compliance.
- Ability to interpret contract terms and coordinate effectively with Contracts and Pricing.
- Strong attention to detail, organization, and documentation practices.
- Effective prioritization and stakeholder management skills.
Computer Skills
- Proficiency with Microsoft Office tools.
- Experience with CRM and ERP systems and quoting platforms (Salesforce preferred).
Key skills/competency
- Order Management
- Customer Administration
- Team Leadership
- Process Improvement
- Compliance
- SAP/ERP Systems
- CRM Systems
- Stakeholder Management
- Aerospace Industry
- B2B Operations
Skills & topics
- Customer Administration Manager
- Order Management
- B2B Sales
- Team Leadership
- Process Improvement
- Compliance
- ERP Systems
- CRM Systems
- Aerospace
- Commercial Operations
How to get hired
- Tailor your resume: Highlight experience in technical B2B order management, commercial operations, and people leadership, emphasizing compliance and regulated environments.
- Showcase system proficiency: Detail your experience with ERP, CRM (especially Salesforce), and quoting tools.
- Quantify achievements: Use numbers to demonstrate impact on order accuracy, efficiency, and customer satisfaction.
- Prepare for interviews: Be ready to discuss your leadership style, problem-solving approach to order exceptions, and understanding of compliance.
Technical preparation
Master ERP and CRM system functionalities.,Understand order processing controls and approvals.,Review export control and documentation standards.,Practice interpreting contract terms.
Behavioral questions
Describe managing a team through change.,How do you ensure order accuracy?,How do you handle difficult customer escalations?,Explain your process for continuous improvement.
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What is the expected salary range for the Customer Administration Manager role at Teledyne Technologies Incorporated?
- The anticipated salary range for this Customer Administration Manager position at Teledyne Technologies Incorporated is $77,900.00 - $103,800.00 per year. Actual compensation will be determined by factors such as your location, experience, skills, and the specific type of position.
- What are the key responsibilities of a Customer Administration Manager at Teledyne Technologies Incorporated?
- As a Customer Administration Manager at Teledyne Technologies Incorporated, you will lead the Order Management and Customer Administration function, ensuring accurate and timely order execution. This includes overseeing order processing, compliance with policies and export controls, coordinating with various departments like Sales and Manufacturing, and developing the customer administration team.
- What qualifications are necessary for the Customer Administration Manager position at Teledyne Technologies Incorporated?
- To be considered for the Customer Administration Manager role at Teledyne Technologies Incorporated, you'll need a Bachelor’s degree or equivalent experience, at least 5 years in technical B2B order management/commercial operations, and a minimum of 3 years in people leadership. Experience in regulated environments, particularly aerospace, is preferred.
- What kind of systems experience is important for the Customer Administration Manager at Teledyne Technologies Incorporated?
- Proficiency in Microsoft Office is required. Experience with CRM and ERP systems, and quoting platforms, is crucial. Teledyne Technologies Incorporated specifically mentions Salesforce as a preferred CRM system for this Customer Administration Manager role.
- Does Teledyne Technologies Incorporated require a background check for the Customer Administration Manager role?
- Yes, Teledyne Technologies Incorporated conducts background checks on qualified applicants who receive a conditional offer of employment for roles like the Customer Administration Manager. This may include education verification, employment history, criminal convictions, MVR, credit checks, and drug testing.
- What is the work arrangement for the Customer Administration Manager at Teledyne Technologies Incorporated?
- The job description for the Customer Administration Manager at Teledyne Technologies Incorporated does not explicitly state the work arrangement (remote, hybrid, on-site). However, given the collaborative nature and customer-facing responsibilities, it is likely an on-site or hybrid role.