Manager IT Enterprise Tools

About the Opportunity

The company is growing faster than ever. It has surpassed $400M in ARR and is continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners. At this organization, the focus is on building the foundation for a safe, productive digital future. The mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. The organization innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, a human-centric approach is taken in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust this organization to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then this is the place for you. Come join and help shape a safer, simpler digital future.

The Manager, Enterprise Tools will lead the team responsible for the organization’s core collaboration and productivity ecosystem, including Slack, Notion, Google Workspace, Zoom, Asana, OpenAI/ChatGPT, and Enterprise Search, as well as the integration and workflow automation layer that connects these systems. As the founding manager of this newly created team, this individual will build the function from the ground up, establishing the team's operating model, culture, and foundational processes while growing the team's size and scope.

This role ensures that enterprise tools operate in a consistent, scalable, secure, and well-governed manner by overseeing service configuration, vendor strategy, cross-system workflows, and AI-driven automation capabilities. The manager will transform the team into the organization's center of excellence for enterprise tools and workflow automation, and guide the expansion of the team's scope to include specialized business systems as the organization scales.This is a remote opportunity within Canada and the US.

What is Expected

• 2 years of experience managing high-performing IT professionals.
• 6+ years of experience in IT.
• Experience leading and developing a team of IT engineers or technical ICs responsible for enterprise collaboration and productivity platforms, integrations, and workflow automation.
• Experience providing technical leadership and decision-making guidance across tools such as Slack, Notion, Google Workspace, Zoom, Asana, ChatGPT, and similar platforms, even when not hands-on.
• Experience designing, supporting, and governing cross-system integrations and automation workflows that scale across the organization.
• Track record of setting strategy, planning roadmaps, and driving delivery of complex, cross-functional initiatives while scaling systems and team capabilities.
• Demonstrated ability to make structured decisions around platform configuration, access models, vendor management, AI feature considerations, and governance standards.
• Demonstrated ability to foster a positive, inclusive, and high-performing remote team environment.
• Strong communication and stakeholder management skills, with the ability to partner effectively across technical and non-technical teams.

What to Expect

• Set strategy and priorities for enterprise tools and workflow automation in alignment with IT and company-wide goals, partnering with senior ICs to shape and deliver the technical roadmap.
• Drive AI enablement strategy for enterprise tools, partnering with Internal AI leadership to evaluate, implement, and govern AI features (such as ChatGPT Enterprise) with attention to security, compliance, and organizational readiness.
• Build and lead a high-performing Enterprise Tools team, ensuring clarity of ownership, consistent processes, and a strong operational foundation.
• Establish governance for service configuration, cross-system workflows, data flows, and automation enablement.
• Oversee vendor relationships, renewals, and license management for core enterprise tools.
• Ensure reliable, secure, and scalable operation of enterprise tools, integrations, and workflow automation, including effective change management and clear communication.
• Partner with cross-functional teams to deliver compliant, well-governed enterprise tool implementations.
• Prepare the team and roadmap for future ownership of specialized business systems.

Compensation and Benefits

• USA-based roles only: The annual base salary for this role is between $143,000 USD and $207,000 USD, plus immediate participation in the organization's benefits program (health, dental, 401k and many others), utilization of generous paid time off, an equity grant and, where applicable, participation in incentive programs.
• Canada-based roles only: The annual base salary for this role is between $122,000 CAD and $177,000 CAD, plus immediate participation in the organization's generous benefits program (health, dental, RRSP and many others), utilization of generous paid time off, an equity grant and, where applicable, participation in incentive programs.
• At this organization, each individual's compensation is approached with a promise of fair market value and internal equity commensurate with experience and specific skill set.
• This posting is for an existing vacancy.

Our Culture

At this organization, collaboration, clear and transparent communication, receptiveness to feedback, and alignment with core values are prioritized: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. The work is demanding, excellence is strived for, and the pace is fast. People who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact are sought. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit. Individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results, are desired.

How AI is Used

The organization is committed to leveraging cutting-edge technology—including AI—to achieve its mission. Critical thinking about AI in its current forms will help create better solutions for customers and the organization itself with its future forms, which will help continue to close the gap between security and privacy and achieve the mission. Team members at all levels are encouraged to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how success will be achieved. This approach extends to the hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process.

Our Approach to Remote Work

The power of remote work is recognized, but the importance of in-person connection to help achieve the mission is also acknowledged. While it is a remote-first company, travel for in-person engagement is a part of almost all roles, and employees are required to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.

What is Offered

• Health and WellbeingMaternity and parental leave top-up programsCompetitive health benefitsGenerous PTO policy
• Growth and FutureRSU program for most employeesRetirement matching programFree account
• CommunityPaid volunteer daysPeer-to-peer recognition through BonuslyRemote-first work environment

Key skills/competency

• Manager IT Enterprise Tools
• Enterprise Tools Management
• Collaboration Platforms
• Productivity Ecosystems
• Workflow Automation
• IT Leadership
• Team Management
• Vendor Strategy
• AI Enablement
• Cybersecurity