Scenario Desk Underwriter - Home Equity
SoFi · Frisco - TX; Charlotte - NC
- On site
- Frisco - TX; Charlotte - NC
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Subject: Interested in the Scenario Desk Underwriter - Home Equity role at SoFi
Hi Alex — I came across the Scenario Desk Underwriter - Home Equity opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and SoFi stood out because…
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About the role
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Job Summary: This position is responsible for providing support across multiple pillars in the Sales, Operational, & QA teams.
Minimum Qualifications:
- 4+ years of home lending underwriting experience.
- Excellent written and verbal communication skills.
- Proven ability to provide accurate and timely support in a fast-paced environment.
Preferred Qualification:
- Experience in Home Equity.
Responsibilities:
- Maintain up to date knowledge of loan program updates & internal credit policy requirements
- Provide coverage for Home Equity Scenario Desk, responding to questions that include, but not limited to, the following:
- Home Equity guideline questions
- Occupancy questions
- Income Calculation questions
- Complex loan scenarios
- Home Equity policies and procedures
- Document common scenarios and create QRG/FAQs to support MLOs, Underwriters, Customer Experience Team, and Processors.
- Tasked with SOP ownership & updates to the HE UW Department.
- Participate in departmental meetings and provide input(s) on process improvements.
- Assist Home Equity Underwriting Managers with reviewing Quality Assurance findings and providing feedback or targeted training to the HE Underwriting team.
- Work alongside Processing Leadership to identify cross-functional opportunities for both teams.
- Ownership of addressing Internal Audit findings & remediation.
- Act as a liaison between Credit Policy & Underwriters for credit exceptions in situations where UW Management may be unavailable.
- Monthly review of credit policy exception requests & make recommendations for future credit policy revision.
- Act as another point of reference for the underwriting team if the UW Management may be unavailable.
- Work with Closing on issue management
- COCs - act as an escalation point if rush COC has been submitted & Underwriter has no capacity.