Technical Support Engineer II
Smarsh · Heredia
- On site
- Full-time
- Heredia
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About the role
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
Smarsh is seeking a Technical Support Engineer II to provide expert-level technical support for all Smarsh products, ensuring quick and effective resolution of customer issues across various support channels.
This role requires a deep understanding of the product suite and a commitment to exceptional service quality, addressing customer inquiries, diagnosing issues, and providing solutions to maintain high customer satisfaction.