Engineering Manager

About Sinch

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

Description

Sinch Mailgun is looking for an Engineering Manager to join our Mailgun Optimize team. We are looking for someone to help us both pioneer and operate our products such as Email Validation, Inbox Placement, and Reputation Monitoring. These are systems that process tens of millions of requests per day - and are still growing. An ideal candidate will have a strong sense of ownership and be self-directed while being comfortable with leading a team of engineers across varying levels of seniority. They thrive in environments where prioritization matters, and can balance hands-on technical judgment with leading and aligning the team.

Responsibilities

• Leads, mentors, and grows a high-performing engineering team through regular 1:1s, coaching, and career development conversations.
• Owns hiring, onboarding, and performance management to build an inclusive, high-trust team culture.
• Guides design and architecture decisions to satisfy business requirements based on the product roadmap and vision.
• Makes recommendations based upon established vision and associated analysis in order to satisfy tactical, operational, and strategic needs.
• Partners with Product, Design, and business stakeholders to align on priorities, refine requirements, and communicate engineering progress.
• Drives OKR planning, execution, and cross-team coordination to consistently deliver on commitments.
• Designs sustainable solutions and processes that minimize developer support and intervention.
• Identifies and mitigates technical risk early, escalating blockers and tradeoffs to leadership proactively.
• Fosters a team culture of engineering excellence.

Requirements

• 5+ years of professional software development experience.
• 3+ years of engineering management or tech lead experience, with a demonstrated track record of growing engineers and delivering complex projects.
• Experience working in an Agile environment with CI/CD practices.
• Experience with NoSQL databases (e.g., MongoDB, Cassandra) and their tradeoffs.
• Experience with highly scalable distributed systems capable of handling millions of requests.
• Experience working with and maintaining RESTful APIs.
• Strong written and verbal communication skills, with the ability to discuss complex topics with both technical and non-technical audiences.
• Proficiency in scripting (Python, Bash, or similar).
• Demonstrated ability to attract, develop, and retain engineering talent.

Preferred

• Experience with email systems.
• Experience with observability tools (Kibana, Grafana).

Our Hiring Process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

• Stay Healthy: Comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• Care for Yourself: Free virtual counselling resources through our global Employee Assistance Program.
• Secure Your Future: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• Take a Break: Enjoy a generous paid time off program.
• Put Family First: Paid parental leave and family planning support.
• Work Wherever: Flexible remote work offerings.
• Make an Impact: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

Key skills/competency

• Engineering Management
• Team Leadership
• Software Development
• Agile Methodologies
• CI/CD
• NoSQL Databases
• Distributed Systems
• RESTful APIs
• Talent Development
• Technical Strategy