Staff Technical Program Manager (Americas)
Shopify · NAMER
- Hybrid
- Full-time
- $180,000 / year
- NAMER
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Subject: Interested in the Staff Technical Program Manager (Americas) role at Shopify
Hi Avery — I came across the Staff Technical Program Manager (Americas) opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Shopify stood out because…
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Job highlights
- Manage large-scale technical programs at Shopify.
- Drive execution across Trust, Product, and Platform.
- Partner with engineers and cross-functional experts.
- Innovate and ship solutions for merchant growth.
- Requires 10+ years of technical program experience.
About the role
About The Role
Shopify's Technical Program Managers manage large-scale missions and programs to build the best product for our Merchants, enabling entrepreneurship and creating new value for the world. TPMs drive execution, capability and impact across the organization by keeping thousands of people focused, and moving as fast as possible so Shopify can achieve the impact of giants with the speed of a startup. We believe in assessing team fit and leveling throughout our interview process to ensure the best match for both the candidate and our teams.
As a Staff TPM at Shopify, you will own and deliver programs spanning a broad portfolio that may include Trust (Security, Privacy, and IT), merchant-facing Products, and foundational areas like Infrastructure, Data, and Core Platforms. You'll be part of a highly adaptable and diverse team, partnering with engineers, cross-functional experts, and stakeholders to innovate, develop, and ship solutions that keep commerce secure, empower merchants to grow and efficiently manage their businesses, and provide the robust, scalable backbone behind Shopify's exceptional products.
In this role, you'll drive strategic initiatives end-to-end — from protecting Shopify's systems, infrastructure, and data, to launching products that integrate seamlessly into merchant operations, to forging the reliable services and platforms that everything else is built on. You'll think holistically about system integration, performance, resilience, reliability, and redundancy, while ensuring initiatives meet the highest standards of quality and deliver tangible value to merchants.
Resourcefulness and curiosity are key — you'll need to quickly gather context across diverse domains, infrastructure, tooling, and safeguards to accelerate execution. By managing programs that cut across Trust, Product, and Platform missions, you'll play a pivotal role in transforming Shopify into a complete merchant platform and driving a powerful cycle of growth.
Qualifications
You might be great in this role if you have:
- 10+ years experience experience in engineering, product/technical program management, data analysis, or product development
- A proven track record and passion for managing complex, technical programs in domains such as Security, Infrastructure, Cloud Systems, Data, Product, etc.
- Managed and delivered large-scale, x-org programs with a founders mindset
- A commitment to understanding technical architecture and feasibility of tech solutions to drive software development deliverables and solutions
- Successfully driven complex negotiations with diverse stakeholders to manage interdependent priorities
- Excellent written and verbal communication skills for audiences at all levels and crafts, to provide visibility and transparency into program progress
- Demonstrated leadership skills to influence stakeholders and gain buy-in and, bring teams together to drive progress forward
- Are self-driven; You're proactive and able to navigate through ambiguity and complexity within a fast paced environment to bring clarity to stakeholders
- Experience managing with highly effective program management tools and cadences
Additional Qualifications:
- 10+ years experience experience in engineering, product/technical program management, data analysis, or product development
- A proven track record and passion for managing large, complex technical programs with measurable outcomes
- Led cross-organizational initiatives with a founder's mindset
- A commitment to understanding technical architecture and feasibility of tech solutions to drive software development deliverables and solutions
- Successfully driven complex negotiations with diverse stakeholders to manage interdependent priorities
- Excellent written and verbal communication skills to provide clear visibility into program progress for audiences at all levels
- Demonstrated leadership abilities to influence stakeholders, gain buy-in, and unite teams to drive progress forward
- Self-driven and proactive approach to navigate ambiguity and complexity within a fast paced environment to bring clarity to stakeholders
- Expertise managing with highly effective program management tools and cadences
- Ability to partner as a thought leader with leadership to shape strategy, define success metrics, and build alignment across organizations
- Familiarity with leveraging AI tools and IDEs (Cursor, Claude, ChatGPT, Perplexity etc.)
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.
Key skills/competency
- Technical Program Management
- Security Programs
- Infrastructure Programs
- Product Development
- Data Analysis
- Cross-functional Leadership
- Stakeholder Management
- Strategic Initiatives
- AI Tools
- Agile Methodologies
Skills & topics
- Technical Program Manager
- Program Management
- Agile
- Scrum
- Security
- Infrastructure
- Cloud
- Product Management
- Data Analysis
- Leadership
How to get hired
- Research Shopify's culture: Understand their mission, values, and 'About You' section to align your application.
- Tailor your resume: Highlight 10+ years of technical program management, security, or infrastructure experience with measurable outcomes.
- Showcase leadership: Emphasize your founder's mindset and ability to drive complex, cross-organizational initiatives and negotiations.
- Prepare for technical and behavioral questions: Be ready to discuss technical architecture, AI tools, and navigating ambiguity.
- Highlight communication skills: Provide clear, concise updates and demonstrate influence with diverse stakeholders.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the typical career progression for a Staff Technical Program Manager at Shopify?
- As a Staff Technical Program Manager at Shopify, career progression typically involves deepening your expertise within specific domains like Trust, Product, or Platform, or moving into more senior leadership roles within technical program management. Shopify emphasizes growth and encourages taking on larger, more impactful programs. Opportunities may also exist to move into related fields such as product management or engineering leadership, depending on your career aspirations and demonstrated capabilities.
- How does Shopify handle remote work for Technical Program Managers?
- Shopify has a digital-first approach, and while specific work arrangements can vary by role and team, they are committed to empowering their employees. For this Staff Technical Program Manager role, while the posting mentions 'Americas,' it's best to clarify the exact work arrangement (remote, hybrid, or on-site) during the application process or interview stages. Shopify generally supports flexible work environments that enable productivity and collaboration.
- What kind of technical challenges can a Staff TPM expect at Shopify?
- As a Staff TPM at Shopify, you can expect to tackle complex, large-scale technical challenges across diverse domains including Security, Infrastructure, Cloud Systems, Data, and core Product platforms. You'll be involved in driving strategic initiatives that require a deep understanding of technical architecture, system integration, performance, resilience, and ensuring the scalability of Shopify's platform to support millions of merchants globally. Leveraging AI tools for efficiency is also a key aspect.
- How important is experience with AI tools for this Staff Technical Program Manager role at Shopify?
- Familiarity with leveraging AI tools and IDEs (like Cursor, Claude, ChatGPT, Perplexity) is explicitly mentioned as a valuable qualification for this Staff Technical Program Manager role. Shopify encourages its employees to put AI agents to work on tasks they're built for, allowing humans to focus on more complex, strategic, and creative aspects of the job. Demonstrating this familiarity can set your application apart.
- What does Shopify mean by a 'founder's mindset' for this role?
- A 'founder's mindset' at Shopify means approaching your work with a high degree of ownership, initiative, and a focus on driving impact, much like a founder of a company. For a Staff Technical Program Manager, this translates to proactively identifying opportunities, managing complex programs end-to-end with a sense of urgency and resourcefulness, taking calculated risks, and striving for significant business outcomes and merchant value, even in the face of ambiguity and fast-paced change.