Territory Operations Manager - New Installation
Schindler Elevator Corporation (U.S.) · Boston, MA
- On site
- Full-time
- $100,000 / year
- Boston, MA
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Territory Operations Manager - New Installation
Schindler Elevator Corporation (U.S.) · Boston, MA
Jamie Fox
Hiring Manager · h•••••@job.schindler.com
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Subject: Interested in the Territory Operations Manager - New Installation role at Schindler Elevator Corporation (U.S.)
Hi Jamie — I came across the Territory Operations Manager - New Installation opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Schindler Elevator Corporation (U.S.) stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Manage new installation operations and sales support.
- Oversee budgets, working capital, and asset management.
- Lead and develop a team of field professionals.
- Ensure customer satisfaction and regional financial goals.
- Drive safety culture and operational excellence.
About the role
Territory Operations Manager - New Installation
Schindler Elevator Corporation (U.S.) is seeking a motivated and experienced Territory Operations Manager for New Installations based in Boston, MA. Join a company that has been enhancing the quality of urban life since 1874, contributing to making places more accessible, inclusive, and sustainable.
Your Main Responsibilities
The Territory Operations Manager – NI is responsible for overseeing all operational activities related to new installations. You will partner closely with the NI Sales team to drive opportunities beyond our existing portfolio within the assigned territory. This role is focused on delivering strong customer satisfaction while meeting the region’s strategic and financial objectives.
Key Responsibilities Include
- Developing and executing a business plan to support financial and operational goals, driving key NI initiatives across the territory.
- Building and managing the operational budget, ensuring spend aligns with approved targets across labor, materials, inventory, tools, and fleet.
- Managing working capital through effective asset management and billing processes.
- Establishing and maintaining strong relationships with key customers, general contractors, and industry consultants.
- Leading, mentoring, and developing a team of Field Superintendents and Project Coordinators, setting clear expectations and driving performance against KPIs and financial targets.
- Overseeing hiring and onboarding for new NI team members, creating a positive, high-performing team environment that supports Schindler’s culture and encourages engagement and accountability.
- Supporting proactive labor relations in partnership with local business agents and the Labor Relations team.
- Ensuring effective technician engagement by supporting training, performance management, and active participation in reviews.
- Guiding Superintendents on resource planning and allocation to meet project timelines, budgets, and quality standards.
- Leading and ensuring effectiveness of key operations meetings.
- Providing hands-on project oversight when needed by visiting jobsites, identifying risks, and ensuring projects are delivered efficiently and profitably.
- Overseeing proper inspection and turnover processes at project completion.
- Partnering with Product Line experts to address operational challenges, including product issues, safety concerns, and supply chain impacts.
- Driving a strong safety culture in coordination with Field Quality Excellence, including training, compliance, and equipment testing.
What You Bring
- Bachelor’s degree preferred, or equivalent relevant work experience.
- Minimum of 5 years of experience in the elevator industry preferred.
- Ability to travel up to 50% within the assigned territory.
- Strong written and verbal communication skills.
- Proficiency with MS Office and general computer applications.
What’s in it for you?
- Fully vested 401k match, up to 7% of total eligible compensation.
- Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
- 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
- Tuition Reimbursement - Eligible after 6 months of service.
- Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
- A wide range of development opportunities to boost your professional and leadership growth.
Key skills/competency
- Operations Management
- New Installation Projects
- Budget Management
- Team Leadership
- Customer Relationship Management
- Project Planning
- Risk Management
- Safety Culture
- Performance KPIs
- Elevator Industry Experience
Skills & topics
- Territory Operations Manager
- New Installation Manager
- Operations Management
- Construction Management
- Elevator Industry
- Team Leadership
- Budget Management
- Project Management
- Field Operations
- Customer Relations
How to get hired
- Tailor your resume: Highlight your elevator industry experience, management skills, and any achievements in operational efficiency or team development. Use keywords from the job description like 'new installations,' 'operations management,' and 'team leadership.'
- Craft a compelling cover letter: Express your enthusiasm for Schindler's mission and clearly articulate how your experience aligns with the key responsibilities, particularly in managing operations and driving financial objectives.
- Prepare for behavioral questions: Be ready to discuss your leadership style, experience in managing budgets, conflict resolution, and how you foster a strong safety culture. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
- Research Schindler's values: Understand their core values like Safety, Integrity, Customer Value, Quality, and People Development. Demonstrate how your professional approach aligns with these principles during the interview process.
Technical preparation
Review elevator installation processes and standards.,Familiarize yourself with project management software.,Understand budget creation and cost control techniques.,Study safety regulations in the construction industry.
Behavioral questions
Describe leading a team through a challenging project.,How do you manage conflicting priorities?,Share an experience resolving a customer issue.,How do you promote safety in your team?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What are the primary responsibilities of a Territory Operations Manager - New Installation at Schindler?
- The Territory Operations Manager - New Installation at Schindler is responsible for overseeing all operational aspects of new elevator installations within their assigned territory. This includes managing budgets, leading a team of field professionals, ensuring customer satisfaction, and partnering with the sales team to drive new business opportunities. You will also focus on maintaining a strong safety culture and achieving regional financial and operational goals.
- What qualifications are essential for the Territory Operations Manager role at Schindler?
- While a Bachelor's degree is preferred, Schindler also considers equivalent relevant work experience. Key requirements include a minimum of 5 years of experience, preferably in the elevator industry, with strong capabilities in operations management, budget management, team leadership, and customer relations. The ability to travel up to 50% within the territory and proficiency in MS Office are also necessary.
- How does Schindler support career growth for its Territory Operations Managers?
- Schindler offers a wide range of development opportunities to boost professional and leadership growth. This includes mentorship, training programs, and opportunities to take on more responsibility. The company is committed to People Development, viewing employees as the heart of their success, and encourages internal advancement.
- What is the travel expectation for the Territory Operations Manager position in Boston?
- The Territory Operations Manager position requires the ability to travel up to 50% within the assigned territory. This travel is essential for overseeing jobsites, meeting with customers and contractors, and managing the operational activities across various project locations.
- How does Schindler foster a safety culture in its operations?
- Schindler places a high emphasis on safety, making it a core value. The Territory Operations Manager plays a crucial role in coordinating with Field Quality Excellence to drive a strong safety culture through training, ensuring compliance with safety standards, and conducting equipment testing. This commitment extends to all employees and operations.
- What benefits does Schindler offer to its Territory Operations Managers?
- Schindler provides a comprehensive benefits package, including a fully vested 401k match up to 7%, competitive Medical, Dental, and Vision plans effective from day one, generous paid time off (3 weeks vacation, 7 sick days, 3 floating holidays, 8 company holidays), Tuition Reimbursement, and Parental Leave. They also focus on career development opportunities.