ServiceNow Strategic Portfolio Management (SPM) Consultant
RSM US LLP · Chicago, IL
- On site
- Full-time
- $150,000 / year
- Chicago, IL
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ServiceNow Strategic Portfolio Management (SPM) Consultant
RSM US LLP · Chicago, IL
Taylor Morgan
Hiring Manager · h•••••@jobs.rsmus.com
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Subject: Interested in the ServiceNow Strategic Portfolio Management (SPM) Consultant role at RSM US LLP
Hi Taylor — I came across the ServiceNow Strategic Portfolio Management (SPM) Consultant opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and RSM US LLP stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Implement ServiceNow SPM for clients.
- Define SPM vision and roadmaps.
- Manage SPM product backlog effectively.
- Advise on portfolio optimization strategies.
- Lead client workshops and requirement analysis.
About the role
ServiceNow SPM Consultant at RSM US LLP
RSM US LLP is seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Consultant to join their team. As a leading provider of professional services to the middle market globally, RSM empowers clients and people to realize their full potential in a world of change. You'll find an environment that inspires and empowers you to thrive both personally and professionally.
Responsibilities
- Facilitate SPM-focused workshops to understand client portfolio management processes, demand intake, resource planning, and project delivery frameworks.
- Define and communicate a clear SPM vision and roadmap, aligning ServiceNow SPM capabilities (Demand Management, Project Portfolio Management, Resource Management, Agile Development) with business strategy and outcomes.
- Own and manage the SPM product backlog, prioritizing features such as demand intake, project tracking, capacity planning, and financial management.
- Collaborate with stakeholders to identify dependencies across SPM modules (e.g., Demand → Project → Resource → Financials) and drive logical implementation sequencing.
- Act as a strategic advisor to optimize portfolio visibility, investment planning, and resource utilization through SPM capabilities.
- Lead sprint planning, backlog refinement, and reviews with a focus on iterative delivery of SPM solutions.
- Analyze existing portfolio and project management processes to identify opportunities for improved governance, prioritization, and execution.
- Serve as the primary liaison between business stakeholders and technical teams, ensuring alignment on SPM strategy, configuration, and outcomes.
- Drive stakeholder adoption of standardized demand, project, and resource management processes.
- Ensure delivery of scalable solutions that support enterprise portfolio management, Agile delivery, and hybrid project environments.
Required Qualifications
- 5–7 years of ServiceNow experience, including ServiceNow Administrator Certification.
- Hands-on experience implementing and supporting ServiceNow SPM modules (Demand Management, Project Portfolio Management, Resource Management, Agile Development).
- Experience as a Business Analyst or Systems Analyst supporting SPM implementations and portfolio management transformations.
- 3–5 years of client-facing experience in a consulting or advisory role, with strong stakeholder management skills.
- 3+ years working in Agile environments (Scrum, SAFe), preferably delivering ServiceNow or SPM solutions.
- Strong understanding of portfolio management, project delivery lifecycles, and resource planning.
- Proven experience with project governance, demand prioritization, and portfolio reporting.
- Experience with financial tracking, budgeting, and forecasting within project or portfolio management tools.
- Demonstrated ability to perform business and technical requirements analysis, process mapping, and solution design.
- Strong knowledge of ITIL/ITSM principles and how they align with enterprise portfolio management.
Preferred Qualifications
- ITIL Foundation Certification.
- ServiceNow SPM-specific certifications (e.g., Certified Implementation Specialist – SPM).
- Experience integrating ServiceNow SPM with tools such as Jira, Azure DevOps, or other Agile/project management platforms.
- Familiarity with portfolio prioritization frameworks, capacity planning, and investment governance models.
- Knowledge of financial management concepts such as CapEx/OpEx tracking and ROI analysis.
- Experience with enterprise Agile frameworks (e.g., SAFe) and their integration with portfolio management.
- Understanding of enterprise architecture or governance frameworks such as COBIT or Lean Portfolio Management.
Company Culture & Benefits
At RSM, we offer a competitive benefits and compensation package. We provide flexibility in your schedule, empowering you to balance life’s demands while serving clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
RSM is committed to equal opportunity and does not tolerate discrimination. Accommodation for applicants with disabilities is available upon request. If you require reasonable accommodation, please call 800-274-3978 or email careers@rsmus.com.
RSM does not hire entry-level candidates requiring sponsorship now or in the future. Recent U.S. college/university graduates with 1-2 years of relevant work experience may be eligible as experienced associates.
Key skills/competency
- ServiceNow SPM
- Portfolio Management
- Project Management
- Resource Planning
- Agile Methodologies
- Demand Management
- Business Analysis
- Stakeholder Management
- ITIL
- Consulting
Skills & topics
- ServiceNow
- SPM
- Consultant
- Portfolio Management
- Project Management
- Resource Planning
- Agile
- Demand Management
- ServiceNow Administrator
- ITSM
How to get hired
- Tailor your resume: Highlight your 5-7 years of ServiceNow experience and specific SPM module implementation skills for the ServiceNow SPM Consultant role.
- Showcase certifications: Emphasize your ServiceNow Administrator Certification and any SPM-specific or ITIL certifications.
- Demonstrate client-facing skills: Provide examples of your 3-5 years in consulting, stakeholder management, and delivering solutions in Agile environments.
- Prepare for technical questions: Be ready to discuss your experience with ServiceNow SPM modules, process mapping, and solution design.
- Understand RSM's values: Research RSM's purpose and culture to align your responses with their commitment to client success and employee empowerment.
Technical preparation
Master ServiceNow SPM module functionalities.,Practice process mapping and requirements analysis.,Prepare to discuss Agile and ITIL principles.,Review common SPM integration patterns.
Behavioral questions
Describe a complex client challenge.,How do you manage stakeholder expectations?,Explain a difficult project you led.,How do you drive process adoption?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What are the primary responsibilities of a ServiceNow SPM Consultant at RSM?
- As a ServiceNow SPM Consultant at RSM, you will be responsible for facilitating workshops, defining SPM roadmaps, managing the SPM product backlog, collaborating with stakeholders on module dependencies, advising on portfolio optimization, leading Agile ceremonies, analyzing processes, acting as a liaison between business and technical teams, driving stakeholder adoption, and ensuring scalable solution delivery.
- What specific ServiceNow SPM modules does RSM focus on for this role?
- RSM focuses on the implementation and support of core ServiceNow SPM modules, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development. Your expertise in these areas will be crucial for client success.
- What level of ServiceNow experience is required for the SPM Consultant position?
- The role requires 5-7 years of ServiceNow experience. This should include hands-on experience implementing and supporting the specific SPM modules mentioned, as well as holding a ServiceNow Administrator Certification.
- Is client-facing experience necessary for this ServiceNow SPM Consultant role at RSM?
- Yes, RSM requires 3-5 years of client-facing experience in a consulting or advisory capacity. Strong stakeholder management skills are essential for this role.
- Does RSM consider candidates with arrest or conviction records for the ServiceNow SPM Consultant position?
- RSM will consider qualified applicants with arrest or conviction records. They are committed to providing equal employment opportunities to all individuals.
- What is the salary range for a ServiceNow SPM Consultant at RSM US LLP?
- The compensation range for this role at RSM US LLP is $95,400 - $192,000 annually, plus eligibility for a discretionary bonus based on firm and individual performance.
- What are the preferred qualifications for a ServiceNow SPM Consultant at RSM?
- Preferred qualifications include an ITIL Foundation Certification, ServiceNow SPM-specific certifications, experience integrating ServiceNow SPM with tools like Jira or Azure DevOps, familiarity with portfolio prioritization frameworks, knowledge of financial management concepts, experience with enterprise Agile frameworks like SAFe, and understanding of enterprise architecture frameworks.