Job Overview
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Job Description
Operations Support Specialist at Real Radiology, LLC
Real Radiology is on a mission to improve patient outcomes by ensuring clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company committed to seamless operations, innovative technology, and exceptional services. Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!
HIGHLIGHTS
As an Operations Support Specialist, you will be critical in assisting Radiologists, physicians, nursing staff, and technologists to achieve excellent patient care. This role manages all aspects of the operations department to ensure the timely flow of Radiology studies in a 24/7 support environment. Available shifts include Tuesday-Friday 6 PM-4:30 AM CST and Thursday-Sunday 9 PM-7:30 AM CST.
THE ROLE
Job Functions
- Proofreads, amends, and updates reports per a quality assurance process.
- Ensures studies are complete and prepared for radiologist interpretation, following up with the site for missing information, images, and required documentation.
- Professional communication with physicians, clients, and Operations team members.
- Provides timely communication of critical findings and results reporting and completes proper documentation in compliance with ACR and Joint Commission guidelines.
- Provides Level Two phone support to internal and external customers.
- Performs additional project-based responsibilities.
Skills
- Strong communication skills, both verbal and written.
- Excellent active listening, interpersonal, and rapport-building skills.
- Adaptability, flexibility, and comfort working in fast-paced environments.
- Creative, self-motivated, proactive, and confident nature with the ability to work remotely.
- High attention to detail.
- Ability to interact effectively with internal and external clients.
- In-depth understanding of radiology medical terms, concepts, procedures, and modalities.
- Well-organized time management process.
Qualifications
- Graduate from an ARRT accredited School of Radiologic Technology.
- Registered Radiology Technologist certificate.
- 2-3 years of Customer Support experience.
BENEFITS & PERKS
- Comprehensive benefits package, including retirement and profit sharing.
- Paid time off and flexibility to support your personal life.
Key skills/competency
- Operations Support Specialist
- Radiology Studies
- Quality Assurance
- Radiologist Support
- Patient Care
- Medical Terminology
- ACR Guidelines
- Joint Commission Guidelines
- Customer Support
- Remote Work
How to Get Hired at Real Radiology, LLC
- Tailor your resume: Highlight your ARRT certification, radiology technologist credentials, and customer support experience, emphasizing your attention to detail and communication skills for the Operations Support Specialist role.
- Showcase relevant skills: In your application and interviews, provide specific examples of your experience with medical terminology, quality assurance processes, and supporting physicians in a healthcare setting.
- Emphasize remote readiness: Demonstrate your proactive, self-motivated nature and ability to work effectively in a fast-paced, remote environment, aligning with Real Radiology's needs.
- Research company values: Understand Real Radiology's mission to improve patient outcomes and their commitment to collaboration and innovation.
- Prepare for interview questions: Anticipate questions about handling critical findings, managing study workflows, and resolving customer support issues in a 24/7 teleradiology setting.
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