Associate Pre- Sales Systems Engineer
PreSales Collective · Raleigh, NC
- On site
- Full-time
- $75,000 / year
- Raleigh, NC
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Subject: Interested in the Associate Pre- Sales Systems Engineer role at PreSales Collective
Hi Morgan — I came across the Associate Pre- Sales Systems Engineer opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and PreSales Collective stood out because…
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Job highlights
- Support SE organization in customer product adoption.
- Manage customer product lifecycle and performance.
- Assist with solution designs and basic configurations.
- Engage with customers pre- and post-sales support.
- Drive technical account management for seamless solutions.
About the role
Associate Pre-Sales Systems Engineer
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
The Role
The Associate Systems Engineer (ASE) plays a key role in supporting the SE organization through activities that drive customer product feature adoption as well as lifecycle management of a customer’s fleet of products and solutions.
What You'll Be Doing...
- Assist internal teams with configuration validation in support of sales opportunities
- Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes
- Work with established programs and tools to provide customers with a product performance solution that meets and exceeds their expectations
- Be involved in the Account Planning process as part of a larger team
- Assist with solution designs and take point on simple designs
- Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answer basic technical questions
- Work with established programs and tools to support customer pursuits
- Work cross-functionally with internal departments such as Customer Support, Professional Services, Renewal, Integrated Operations, and Order Management
- Support both pre-sales and post-sales activities, optimizing customer engagement and satisfaction
- Drive technical account management to ensure seamless implementation and ongoing support of Pure Storage solutions, fostering strong customer relationships
What You’ll Need To Bring To This Role...
- BS in a technical field and 1–2 years of technology industry or equivalent experience
- Strong phone presence and experience in a high-volume customer interaction environment
- Conscientious attitude and dependability, with strengths in teamwork and communication
- Confident, articulate, and professional speaking abilities, and a strong ability to listen
- Ability to collect data, identify problems, establish facts, and draw valid conclusions
- Preparation and delivery of technical product and architecture presentations
- Passion for technology and aptitude to learn new technologies
- Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
- Demonstrated listening, written communication, and product presentation skills
- Ability to handle multiple tasks and projects in real-time scenarios
- Apply critical thinking techniques to work through customer situations and interactions
- Domestic, overnight travel 5–10% of the time
- Willingness to relocate upon promotion
- Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
- Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, ...), NFS file systems, and network environments helpful
- Salesforce.com experience helpful
What You Can Expect From Us
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
Accommodations And Accessibility
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.
Our Commitment To a Strong And Inclusive Team
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Key skills/competency
- Associate Pre-Sales Systems Engineer
- Data Storage Industry
- Customer Product Feature Adoption
- Lifecycle Management
- Sales Plays
- Solution Designs
- Technical Product Presentations
- Storage Architectures
- VMware
- Salesforce.com
Skills & topics
- Associate Pre-Sales Systems Engineer
- Data Storage
- Systems Engineer
- Pre-Sales
- Technical Support
- Customer Adoption
- Solution Design
- Technology
- Engineering
- Sales
How to get hired
- Tailor your resume: Highlight technical BS degree, 1-2 years tech experience, and strong communication skills.
- Showcase customer interaction: Emphasize phone presence, presentation abilities, and problem-solving skills.
- Demonstrate technical aptitude: Mention knowledge of storage architectures, OS variants, and Salesforce.com.
- Prepare for technical questions: Be ready to discuss product features, configurations, and customer scenarios.
- Express passion for technology: Convey your eagerness to learn and adapt to new storage solutions.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary responsibility of an Associate Pre-Sales Systems Engineer at PreSales Collective?
- The Associate Pre-Sales Systems Engineer (ASE) at PreSales Collective supports the Sales Engineering team by driving customer product feature adoption and managing the lifecycle of customer products and solutions within the data storage industry.
- What technical background is required for the Associate Pre-Sales Systems Engineer role?
- A Bachelor of Science (BS) in a technical field is required, along with 1-2 years of experience in the technology industry or equivalent experience. Knowledge of storage architectures, operating systems, and Salesforce.com is preferred.
- What are the expected travel requirements for this position?
- This role requires domestic, overnight travel approximately 5-10% of the time. There is also a willingness to relocate upon promotion.
- How does PreSales Collective support employee growth and development?
- PreSales Collective emphasizes innovation and growth, providing space and support for employees to develop professionally and contribute meaningfully. They have been recognized as Fortune's Best Workplaces in Technology™ and certified as a Great Place to Work®.
- What soft skills are important for an Associate Pre-Sales Systems Engineer?
- Key soft skills include a strong phone presence, conscientiousness, dependability, teamwork, professional speaking and listening abilities, written communication, and the capacity to handle multiple tasks in real-time.
- Does PreSales Collective offer accommodations for candidates with disabilities?
- Yes, PreSales Collective offers accommodations for candidates with disabilities throughout the hiring process. Candidates can contact TA-Ops@purestorage.com if they are invited to an interview to request assistance.
- What kind of company culture can I expect at PreSales Collective?
- PreSales Collective fosters a culture of innovation, growth, and teamwork, where employees are encouraged to think critically and support each other. They are committed to building an inclusive team where uniqueness is embraced.
- What are some preferred technical skills for this Associate Pre-Sales Systems Engineer role?
- Preferred technical skills include knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN), experience with VMware, Windows, UNIX OS variants (Linux, AIX, ...), NFS file systems, network environments, and Salesforce.com.
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