Assistant Service Manager
Pep Boys · San Jose, CA
- On site
- Full-time
- $60,000 / year
- San Jose, CA
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Assistant Service Manager
Pep Boys · San Jose, CA
Alex Rivera
Hiring Manager · h•••••@myjobs.adp.com
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Subject: Interested in the Assistant Service Manager role at Pep Boys
Hi Alex — I came across the Assistant Service Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Pep Boys stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Assist store manager in daily operations and sales.
- Drive service and parts sales through customer engagement.
- Train and coach service associates on sales processes.
- Monitor shop productivity and ensure safety standards.
- Handle customer issues and operational supervision.
About the role
Position Summary
Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
Duties & Responsibilities
- Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking.
- Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
- Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
- Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
- Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
- Performs CVIs and other service-related tasks as qualified and directed.
- Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.
- Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Effectively communicates with all store associates, management, and customers.
- In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
- Key holder and responsible for basic and detailed opening and closing responsibilities.
- Maintain an organized and neat shop.
- Adhere to all company policies, procedures, safety and environmental rules.
- Other duties as assigned.
Key skills/competency
- Customer Service
- Sales
- Team Leadership
- Automotive Repair
- Inventory Management
- Point of Sale (POS) Systems
- Problem-Solving
- Communication Skills
- Operational Efficiency
- Coaching
Knowledge, Skills, And Abilities
- High school diploma or equivalent required.
- One year of experience in automotive service environment.
- One year of automotive service sales experience preferred.
- Valid Driver's License.
- Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
- Ability to apply mathematical formulas to calculate commissions and discounts.
- Acted as a work lead or supervisor previously.
- Ability to exercise judgment and to work independently.
- Strong customer service skills.
- Ability to handle difficult customer situations.
- Comfortable utilizing up-sell techniques.
- Strong cash handling skills, including the use of POS systems.
- Strong verbal communication skills.
- Demonstrated consistency, accuracy and follow-through.
- Ability to work Days, Nights, Holidays and Weekends.
Physical Demands/Work Environment
Physical Demands
- Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
- Frequent standing and walking for long periods of time.
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
- Climb up and down ladders to retrieve and stock merchandise.
- Communicate effectively in person, by telephone, or by using telecommunications equipment.
- Enters and locates information on computer.
- Presents information to small and large groups.
- Visually verifies information, often in small print.
- Safely operates a motor vehicle.
Work Environment
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Benefits
- Medical, dental, and vision benefits
- Life insurance
- Short Term Disability
- Supplemental benefits
- 401(k) with company match
- PTO and holiday pay
- On-demand pay partner (DailyPay)
- Reduced benefits available for part-time team members
Pay Range
$22.68 to $28.80 per hour based on experience
Commission and Bonus potential
Skills & topics
- Assistant Service Manager
- Automotive Service
- Customer Service
- Sales Management
- Team Leadership
- Store Operations
- Automotive Repair
- Parts Sales
- Tire Sales
- Fleet Business
- POS Systems
- Inventory Management
- Customer Complaints
- Shop Productivity
- Safety Procedures
- Vehicle Inspections
- Cash Handling
- Upselling
- Employee Training
- Operational Supervision
- Pep Boys
How to get hired
- Tailor your resume: Highlight your automotive service, sales, and leadership experience, using keywords from the Assistant Service Manager job description.
- Showcase sales skills: Emphasize your ability to drive sales, upsell, and handle customer interactions effectively in your application.
- Prepare for interviews: Be ready to discuss your experience in customer service, problem-solving, and managing store operations.
- Demonstrate leadership potential: Provide examples of when you've supervised teams or taken initiative in previous roles.
- Highlight technical aptitude: Mention your understanding of automotive repair and POS systems, as detailed in the job requirements.
Technical preparation
Master POS system operations and cash handling.,Review automotive service procedures and best practices.,Understand tire and parts inventory management.,Practice calculating commissions and discounts.
Behavioral questions
Describe a time you resolved a customer complaint.,How do you motivate a sales team?,Share an experience leading a team.,How do you handle difficult customers?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What are the key responsibilities for an Assistant Service Manager at Pep Boys?
- As an Assistant Service Manager at Pep Boys, you will support the Store Manager of Service by driving sales of service labor, parts, and tires. Your duties include assisting with customer care, managing work orders, ensuring operational efficiency, monitoring shop productivity, and supervising staff in the manager's absence. You'll also play a role in training service associates and maintaining a safe work environment.
- What qualifications are required for the Assistant Service Manager role at Pep Boys?
- To be considered for the Assistant Service Manager position at Pep Boys, you typically need a high school diploma or equivalent, at least one year of experience in an automotive service environment, and ideally one year of automotive service sales experience. A valid driver's license is also required, along with basic math skills for calculations and a proven ability to act as a work lead or supervisor. Strong customer service and communication skills are essential.
- Does Pep Boys offer training for the Assistant Service Manager position?
- Yes, Pep Boys emphasizes training and coaching for their service team. The Assistant Service Manager assists the Store Manager in training service selling associates on the 'Pep Boys Customer Care Process,' Courtesy Vehicle Inspections (CVIs), and store systems. This indicates a commitment to developing employees' skills within the role.
- What is the work environment like for an Assistant Service Manager at Pep Boys?
- The Assistant Service Manager role involves both customer interaction and operational oversight within a service center. The job requires physical activity, including frequently lifting up to 50 pounds, standing and walking for extended periods, and reaching, squatting, bending, and kneeling. You'll also operate a motor vehicle and use computer systems.
- Can I apply for the Assistant Service Manager job at Pep Boys if I have limited sales experience?
- While one year of automotive service sales experience is preferred for the Assistant Service Manager role at Pep Boys, your application will still be considered if you possess strong automotive service experience and demonstrate excellent customer service skills. The description highlights the importance of sales but also emphasizes assisting management, operational support, and customer care.
- What are the benefits of working as an Assistant Service Manager at Pep Boys?