Program Manager, Human Data

About The Team

The Human Data team at OpenAI transforms human feedback into reliable signals for training and evaluating AI models. We design and execute end-to-end programs that capture the depth of human intent for various model applications. Our scope includes bespoke data campaigns, scalable synthetic data generation, and product-embedded signals. We collaborate closely with research teams to translate these signals into training datasets, novel evaluations, and feedback loops, advancing the frontier of our models and their applications.

About The Role

As a Program Manager, Human Data, you will collaborate with research teams, operations, and engineering to execute complex programs for collecting high-quality data. You will serve as a key interface between our external vendors and AI trainers, ensuring the successful completion of human data campaigns. Your contributions will be pivotal in enabling OpenAI to train safe models for real-world deployment.

This role is based in our San Francisco HQ.

In This Role, You Will

• Work in a high-velocity environment, where the outcome of your work directly impacts models deployed globally.
• Work closely with external vendors, trainers, and internal researchers to collect, review, and deliver high-quality data.
• Gather requirements, write instructions, define success criteria, and calibrate AI trainers.
• Use internal tooling to assess labeled data and provide constructive feedback to AI trainers.
• Think critically and offer recommendations on tooling and process improvements, optimizing for quality, throughput, and AI trainer experience.

You’ll Thrive In This Role If

• You thrive in dynamic environments, comfortable navigating ambiguity and fast-paced changes.
• You are curious about AI, LLMs, and Agents; an interest in these areas will enhance your connection to our mission.
• You possess a can-do attitude, tackling all tasks with equal enthusiasm.
• You are an excellent communicator, fostering collaboration and building strong, trusting relationships through an empathetic approach.
• You are resilient and flexible, bouncing back quickly from setbacks and maintaining a solution-oriented mindset.
• You are super organized amidst chaos, tracking details and bringing structure to complexity.
• You enjoy operational work, finding satisfaction in efficient and effective execution.
• You have a knack for data, with hands-on experience in data analytics to inform decisions.
• You are energized by start-up environments, enjoying the hustle and rapid iteration.
• You have relevant experience, ideally 1-2 years, and are eager for growth and skill development.

About OpenAI

OpenAI is an AI research and deployment company committed to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI capabilities and safely deploy them through our products. We believe AI must be created with safety and human needs at its core, valuing diverse perspectives to achieve our mission.

We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered consistent with laws like the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers, criminal history may be reviewed for job duties related to protecting computer hardware, returning hardware, and maintaining confidentiality of proprietary information, and access to secure IT systems. To report non-compliance, use the provided form; inquiries unrelated to compliance will not be answered.

We are committed to providing reasonable accommodations to applicants with disabilities, requests can be made via the provided link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Key skills/competency

• Program Management
• Data Collection
• AI Training
• Vendor Management
• Operational Excellence
• Cross-functional Communication
• Process Improvement
• Data Analysis
• LLM Understanding
• Ambiguity Navigation