Product Enablement Manager

About The Team

OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.

About The Role

This role is based in our NYC or SF office 3x a week. We offer relocation assistance to new employees. This role sits at the intersection of Product and GTM. We are seeking a GTM Product Enablement Manager who will own how OpenAI’s products are translated into field execution. This is not a traditional enablement role focused on trainings or content—this role is responsible for building the systems, workflows, and feedback loops that make rapidly evolving products understandable, sellable, and scalable across the GTM organization. You will partner closely with Product, Engineering, Sales, and Marketing to ensure that product velocity translates into GTM readiness. You will design and operationalize how new products launch, and how insights from the field shape future product and GTM strategy.

In This Role, You Will

• Contribute to the end-to-end product enablement system across onboarding, product launches, and continuous learning.
• Translate complex technical products (APIs, AI systems, workflows) into clear GTM narratives, use cases, and playbooks.
• Build scalable systems—not just content—that enable teams to keep pace with rapid product development.
• Partner closely with Product and Engineering to understand new capabilities and ensure effective field readiness.
• Establish feedback loops from GTM → Product to inform roadmap, positioning, and packaging decisions.
• Define and track key metrics (ramp time, product adoption, deal velocity) to measure enablement effectiveness.
• Identify gaps in GTM workflows and build solutions that improve how teams sell, position, and deploy products.
• Leverage tools, automation, and AI to scale enablement efforts across the organization.

You Might Thrive In This Role If You Have

• Experience building with AI and rolling out AI-driven learning experiences.
• Experience building and scaling enablement programs, systems, or workflows in a fast-paced environment.
• Strong product intuition and the ability to quickly understand technical products and translate them into business value.
• Experience working cross-functionally with Product, Engineering, Sales, or Marketing teams.
• Deep operational rigor, with experience defining KPIs and measuring impact.
• A systems mindset—you think in scalable solutions, not one-off deliverables.
• Strong communication skills, with the ability to simplify complex technical concepts for diverse audiences.
• Comfort operating in ambiguity and driving clarity in fast-moving environments.
• High ownership and the ability to move between strategy and execution seamlessly.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Key skills/competency

• Product Enablement
• Go-to-Market Strategy
• AI Product Management
• Cross-functional Collaboration
• Systems Thinking
• Operational Rigor
• Performance Metrics
• GTM Readiness
• Product Launch
• AI Learning Experiences