Front Desk Agent Night Auditor
@ OCI Hospitality

South San Francisco, CA
$35,000
On Site
Part Time
Posted 21 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXX******* @ocihospitality.com
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Job Details

About the Role

The Front Desk Agent Night Auditor role at Comfort Inn & Suites SFO Airport North involves providing exceptional guest service. You will handle guest check-ins and check-outs, address inquiries, uphold hotel procedures, and support overall property operations.

Key Responsibilities

  • Register and process guests during arrival and departure
  • Demonstrate telephone courtesy and professionalism
  • Anticipate guest needs and promptly resolve concerns
  • Maintain a clean and professional appearance in public areas
  • Employ selling techniques to maximize revenue and occupancy
  • Complete daily management operations reports accurately
  • Support safety procedures and assist team members
  • Assist with breakfast preparation and clean-up as needed

Qualifications

The ideal candidate demonstrates strong interpersonal and communication skills, exceptional organizational abilities with attention to detail, and the capacity to handle stressful situations with composure. Flexibility for working varied shifts, including weekends and holidays, is required. A criminal background check is required for employment.

Key skills/competency

  • Guest Service
  • Communication
  • Organization
  • Hospitality
  • Check-in/Check-out
  • Operational Procedures
  • Team Support
  • Revenue Maximization
  • Attention to Detail
  • Problem Solving
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How to Get Hired at OCI Hospitality

🎯 Tips for Getting Hired

  • Customize your resume: Highlight hospitality and customer service experience.
  • Research OCI Hospitality: Explore company mission and recent news.
  • Emphasize your skills: Showcase attention to detail and guest service skills.
  • Prepare for interviews: Review common hospitality scenarios and SOPs.

📝 Interview Preparation Advice

Technical Preparation

Review hotel property management systems.
Practice processing check-in/out software.
Understand safety protocols and report systems.
Familiarize with daily operations software.

Behavioral Questions

Describe handling stressed guest interactions.
Share experience with team support.
Explain managing multiple tasks simultaneously.
Discuss flexibility working varying shifts.

Frequently Asked Questions