Technical Support Specialist - Spanish

About the Role

As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions.

Location

Berlin (hybrid) / Germany (remote)

What You’ll Be Doing

• Take initiative and provide prompt, accurate follow-up to tickets and support calls.
• Flourish under limited supervision.
• Be fluent in Windows troubleshooting.
• Fluency in Mac troubleshooting is a plus.
• Experience with Linux troubleshooting is desired.
• Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
• Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc).
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles).
• Other duties as needed.

About You

• Fluent in Spanish and English.
• Excellent oral and verbal communication skills.
• A Bachelor's degree in Computer Science and/or equivalent work experience.
• At least 2 years of prior experience in a customer service/support-related position.
• Proficient in Windows (Windows registry, services, etc.).
• Working knowledge of MacOS.
• General understanding of Linux distributions is a plus.
• Previous experience with Zendesk is a plus.
• Able to exercise good judgment of priority based on customer impact.
• Adaptable to new technologies and processes.
• Strong interpersonal skills for a team-oriented environment.
• Understanding of any virtualization platform, basic networking.
• Previous experience with RMM software is helpful, but not required.
• A good sense of humor.
• Enjoy the technical support environment and taking ownership.
• Italian, French, Dutch, or German is a plus.

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

• Hybrid office options for work-life balance.
• Grow personally and professionally with a fast-growing company.
• Lunch covered by NinjaOne 3 times/week at the office.
• Access to a Corporate Benefits Platform with discounts.
• Develop skills through a renowned training platform.
• Competitive compensation.
• Collaborate with a curious, kind, international, and intercultural workforce.
• Enjoy a work environment in the heart of Berlin, directly at Alexanderplatz.

Additional Information

This position is NOT eligible for Visa sponsorship.

We are committed to providing an inclusive and diverse work environment.

Key skills/competency

Technical Support Specialist - Spanish

• Customer Service
• Technical Support
• Windows Troubleshooting
• Linux Troubleshooting
• Mac Troubleshooting
• Zendesk
• IT Operations
• Customer Success
• Communication Skills
• Problem Resolution