Specialist Cloud Network Operations

So, what’s the role all about?

The Cloud Network Engineer is responsible for the inContact's public and private cloud network architecture and security. This position evaluates current and emerging technologies, collaborating with DevOps and other business units within the company to set and ensure implementation of best practices.  The Cloud Network Engineer will work with AWS, Azure, GCP and other cloud providers including inContact's private cloud environments. This position requires strong experience with Cloud technologies; AWS, Azure and others along with proven knowledge in cloud specific networking, including VPC/VNET design, VPC/VNET peering, VPN Gateways, Cloud VPN, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, Traffic Manager, Direct Peering, Direct connect/Cloud Interconnect/ ExpressRoute and other cloud related endpoints. 

How will you make an impact? 

• This position requires expert knowledge in all aspects of Networking, including but not limited to advance routing with BGP and OSPF, Firewalls and VPNs, Load Balancers, Ethernet switching, VoIP and MPLS technologies and many others.  This position develops details design specifications and ensures the implementation follows and meets these standards.  This position provides training to other team members, including mentoring other engineers.  The Cloud Network Engineer serves as the final escalation point for Cloud related issues. 

  • Acts as an internal consultant role across multiple business units, representing the Network team.
  • Research and evaluation of Cloud technologies, to address current and future needs.
  • Establishment of repeatable design strategies and automation.
  • CloudFormation updates using JSON/YMAL, Resource Manager, Deployment Manager
  • Design review of fellow architect and engineer designs/implementation plans
  • Escalation point for help in deep analysis and problem solving when needed
  • May be required to function as a technical lead on projects of any size as necessary.
  • Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other  engineers.
  • Collaborates with colleagues, customers, vendors, and other parties to understand and develop architectural solutions
  • Develops a sound understanding of existing systems and processes, their strengths and limitations, and the current and future needs of the environment in which they exist. Provides vision on how they may be improved and developed.
  • Understands and explains the interactions between systems, applications, and services within the environment, and evaluates the impact of changes or additions to the environment.
  • Participates in the evaluation and/or selection of solutions or products, including requirements definition, vendor and product evaluations.
  • Acts as a local expert for areas of domain expertise.

Have you got what it takes?

• • 2+ years work experience within an internetworking environment. 
  • Experience with Cloud technologies: AWS, Azure, GCP 
  • Experience dealing with Infrastructure as code 
  • Scripting experience with JSON/YMAL for CloudFormation 
  • Manage and support AWS networking (VPC, subnets, routing, SGs, NACLs). 
  • Work on ALB, NLB, ELB configuration, health checks, and troubleshooting. 
  • Build and maintain automation using Terraform, CloudFormation, and Spacelift. 
  • Maintain GitHub repositories, code reviews, and CI/CD workflows. 
  • Support cloud operations during night shift with incident troubleshooting. 
  • Implement network changes, fixes, and enhancements for AWS workloads. 
  • Ensure cloud security best practices and collaborate with InfoSec teams. 
  • Provide documentation for changes, processes, and operational runbooks. 
  • Work closely with CloudOps, DevOps, and application teams for deployments. 
  • Expert Level experience with Palo Alto and F5 load balancers 
  • Expert Level experience with network switching and routing 
  • Extensive knowledge of networking technologies, topologies, and protocols. (TCP/IP, BGP, OSPF, SNMP, Multicast, VRRP, HSRP, switching technologies) 
  • Expert-level understanding of internetworking technologies and tools, including TCP/IP, netflow/sflow, access-control lists, policy routing, firewalls, peering, and DNS 
  • Significant OSPF and BGP design, implementation, and troubleshooting experience 
  • Experience with Authentication services such as TACACS+, RADIUS, and RSA SecurID 
  • Working knowledge of IPV6 
  • Intermediate Visio skills 
  • Working knowledge of SIP 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9205
Reporting into: Manager, Cloud Operations
Role Type: Individual Contributor