Specialist Automation Engineer, CX
NICE · India - Pune
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- India - Pune
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Subject: Interested in the Specialist Automation Engineer, CX role at NICE
Hi Riley — I came across the Specialist Automation Engineer, CX opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and NICE stood out because…
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About the role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a Specialist Automation Engineer. You will be part of a cross-functional Scrum team that develops and supports specific components of our end product. You will be working hand in hand with the other R&D people. You will be involved in new feature development; provide input to POs , developers and Devops on the correct behavior of the system. You own the quality of the product, taking full responsibility for all functional – but also non-functional – aspects, like performance, stability, security, and maintainability. Serve as the quality leader for the group and is accountable for the product quality. Drive the team for continues improvement and innovate with quality assurance practices.
How will you make an impact?
Drive an AI-first quality mindset, leveraging automation and data insights to improve testing, defect detection, and overall product quality
Design and execute AI-assisted test strategies (manual, automation, unit, integration, E2E, exploratory) for web and backend to ensure strong coverage
Own end-to-end quality of modules and releases, ensuring standards, reliability, and customer expectations are met
Identify defects early, proactively diagnose issues, and continuously improve test coverage and risk mitigation
Lead test automation efforts and define, own and drive QA strategy, deliverables, and ownership across the team
Contribute to Discovery and Epic reviews, partner with stakeholders to identify risks, shape requirements, and ensure environment readiness and stability
Have you got what it takes?
B.E./B.Tech in Computer Science, Industrial, or Electronics Engineering
8–11 years of experience as an Automation QA Engineer
Strong experience in test planning and execution for scalable applications
Hands-on with Playwright (TypeScript/JavaScript), Cucumber; knowledge of Java/JavaScript is a plus . Architect and scale automation frameworks.
Experience with AI-driven testing approaches and test management tools (TestLink, Xray)
Good understanding of Agile (Scrum/Kanban) methodologies
Experience with API testing (Postman), SQL, and microservices architecture , GitHub Actions, Jenkins CI/CD pipes,,
Familiarity with virtual environments, Windows, and shell operations
Hands-on in functional and non-functional testing with a strong quality mindset
You will have an advantage if you also have:
Experience in web & backend testing
Hands on with Python
WCAG familiarity
Knowledge of HTTP and cloud (AWS preferred)
Experience in risk-based testing & CI/CD
ISTQB/ISEB/TMap certification is a plus
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10981
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.