Senior Education Operations
NICE · India - Pune
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- India - Pune
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Subject: Interested in the Senior Education Operations role at NICE
Hi Riley — I came across the Senior Education Operations opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and NICE stood out because…
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About the role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are looking for an LMS Administrator to serve as the subject matter expert for our Cornerstone OnDemand (CSOD) platform. You will own end-to-end LMS administration, ensuring seamless, high-quality learning experiences for employees, customers, and partners while driving efficiency through automation and continuous improvement.
How will you make an impact?
Own day-to-day LMS administration, configuration, and system maintenance.
Manage and maintain learning objects (ILT, eLearning, certifications, assessments) and system settings (assignments, approvals, notifications).
Administer user roles, permissions, groups, and access controls.
Provide operational support—troubleshooting issues, handling requests, and managing escalations.
Execute bulk data operations, transcript management, and data governance activities.
Review and test CSOD quarterly releases, ensuring system readiness and quality.
Develop and maintain reports and dashboards to support learning analytics.
Drive process improvements, automation, and AI-enabled enhancements to improve efficiency.
Partner with cross-functional teams (Training, IT, Vendors) to ensure smooth delivery and continuous system optimization.
Have you got what it takes?
Required Skills & Experience
4 to 7 years of work experience
Hands-on experience administering Cornerstone OnDemand (CSOD) or similar LMS platforms.
Strong expertise in LMS configuration, content setup, and transcript management.
Solid understanding of learning operations and LMS workflows.
Experience with reporting and analytics tools (Power BI, Tableau, or similar).
Working knowledge of SCORM/API standards, HTML/CSS/JavaScript, and REST APIs.
Strong problem-solving, communication, and stakeholder management skills.
Behavioral Skills
Detail-oriented with a strong focus on data accuracy and quality.
Ability to manage multiple priorities in a fast-paced environment.
Proactive, ownership-driven mindset with a focus on continuous improvement.
Good to have
Experience with automation tools or scripting
Exposure to AI-enabled workflows
Advanced proficiency in Excel and PowerPoint
What’s in it for you?
Join a global, market-leading organization where you’ll work with top talent to deliver impactful learning solutions at scale. At NiCE, every day is an opportunity to innovate, learn, and grow
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11281
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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