AI Project Manager

So, what’s the role all about? 

We are seeking a Technical AI Project Manager to own and drive end-to-end internal AI initiatives and roadmap across NiCE, turning AI from experimentation into measurable productivity gains. You will be the single accountable owner for internal AI transformation solutions that fundamentally change how core processes work across IT, HR, Finance, Sales, and other business functions. You will lead initiatives where AI agents significantly automate end-to-end processes (e.g., recruitment, finance operations, internal IT workflows), partnering with our internal AI delivery teams and business stakeholders to move from idea to live, adopted, value-generating AI solutions.

How will you make an impact?  

You will own the full lifecycle of cross-functional AI initiatives: from opportunity framing through delivery, adoption, and measured outcomes. You will redesign business processes, translate business needs into actionable AI initiatives, and coordinate delivery with the IT AI Center of Excellence and business stakeholders.

This is a high-impact role for someone who combines strong business analysis with project leadership, thrives on driving concrete outcomes under ambiguity, and is energized by leading AI transformation across multiple business areas.

Project Ownership & Accountability

Own the full lifecycle of cross-functional AI initiatives, from opportunity framing through production rollout, adoption, and measured impact
Act as the single accountable owner for each AI transformation solution, with dedicated focus and clear lines of accountability
Drive concrete outcomes even when the solution is evolving or exploratory at the start; manage risks, dependencies, and stakeholder alignment proactively

Business Process Leadership

Analyze business processes deeply; identify where AI agents can automate, accelerate, or rethink existing work
Translate business needs into actionable AI initiatives with clear scope, success metrics, owners, and timelines
Partner with Finance, HR, IT, Sales, and other functions to redesign processes around agent-driven automation
Work hand-in-hand with the IT AI Center of Excellence

Outcomes & Impact

Partner with the AI analysts to define and report measurable impact: hours saved, cycle-time reduction, deflection, adoption, and ROI
Ensure every initiative reaches production with documented handover to operations and ongoing ownership

Have you got what it takes? 

Bachelor’s degree in Industrial Engineering, Information Systems or a related field
3+ years of experience as a technical project manager/product manager with proven business analysis capabilities, of which at least 1 year was hands-on with AI projects
Familiarity with Anthropic Claude, Microsoft Copilot Studio, or similar agent platforms
Solid understanding of AI agents, automation, and how AI reshapes the way processes are designed
Experience with leading complex, cross-functional projects, ideally combining transformation, automation, or digital programs
Demonstrated experience leading products that change how a process works, not only deliver software

Skills & Competencies:

Analyst + PM hybrid: strong business process analysis combined with product leadership - able to map a process end-to-end and drive its transformation
Comfort leading initiatives where the solution is evolving; able to drive toward concrete outcomes under ambiguity
Strong stakeholder management across business and technology functions, up to executive level
Excellent written and verbal communication; full professional fluency in English

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  10814
Reporting into: Manager, Business Applications
Role Type: IC

#LI-Hybrid