Experience Owner
Navy Federal Credit Union · North Richland Hills, TX
- On site
- Full-time
- $100,000 / year
- North Richland Hills, TX
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Experience Owner
Navy Federal Credit Union · North Richland Hills, TX
Morgan Blake
Hiring Manager · h•••••@jobs.talemetry.com
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Subject: Interested in the Experience Owner role at Navy Federal Credit Union
Hi Morgan — I came across the Experience Owner opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Navy Federal Credit Union stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Drive digital product vision and strategy.
- Collaborate with cross-functional teams daily.
- Analyze data to improve member experiences.
- Manage product backlog and priorities.
- Influence product improvement and innovation.
About the role
Digital Product Owner
Navy Federal Financial Group (NFFG) is seeking a self-motivated, imaginative, and energetic Experience Owner to drive the vision, direction, and development of NFFG's digital products and experiences. You will collaborate closely with product teams, including developers and UX representatives, and all stakeholders to ensure strategic needs are met and a superior member experience is delivered.
Responsibilities
- Analyze and monitor existing digital products and experiences to grow, serve, and retain members.
- Collaborate with a cross-functional team to define, refine, and launch product vision and strategy.
- Assist with the execution of NFFG Digital products’ priorities while maintaining the conceptual and technical integrity of the features or components for the team.
- Influence and motivate the product team and stakeholders towards continuous improvement of product and experiences.
- Assist with translating NFFG Digital Products’ vision from idea to implementation throughout the software development product life cycle.
- Assist with managing the product backlog, including refinement of features into stories with the cross-functional team.
- Partner with cross-functional teams to integrate or perform usability studies, user research, and market analysis into product requirements.
- Analyze product usage, features, experiences, and other empirical data in relation to key member needs to determine changes in product prioritization.
- Regularly analyze true needs for product features and constantly push for clear understanding of value.
- Develop business cases and business models for new products, product features, and experience changes when appropriate.
- Serve as an agent of change for NFFG Digital Products, looking for new ways to solve problems for members and collaborate as a team.
- Proactively work with the product team to formulate creative ideas or solutions for potential issues.
- Stay current with technology, government/policy impacts, and industry best practices.
- Assist with determining when added product value should be pushed to members/employees.
- Assist with communications/presentations to executive management.
- Perform other related duties as required.
Qualifications
- Experience with agile development and digital product management or ownership.
- Experience leading, shaping, and developing innovative solutions while managing business risks.
- Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives.
- Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly.
- Ability to productively communicate to stakeholders, team members, and leaders.
- Experience in developing business or technology strategy.
- Knowledge of project/program/product management processes and methodologies.
- Project leadership and execution, including initiatives with technology, processes, cross-functional teams, and external partner teams.
- Ability to exercise initiative, produce desired results, and achieve objectives.
- Ability to learn different collaboration or product management tools quickly.
- Effective skill in building relationships through rapport, trust, diplomacy, and tact.
- Analytical skills for analyzing product and experience data for product/experience optimization/improvements.
- Analytical and conceptual skills to create original concepts/theories for various projects.
- Skill in delivering effective presentations to groups of various sizes.
- Skill in influencing and guiding strategic thinking.
- Strong verbal, written, and interpersonal communication skills.
- Strong problem-solving and negotiation skills.
Desired Qualifications
- Bachelor's Degree in Information Technology, Business, Strategy, or other related field.
- SIE, Series 7, Series 66, Series 24 licenses.
- Background in investments, product management, technology, or entrepreneurship.
- Advanced knowledge of credit union operations/processes and procedures.
- Experience with process improvement, Six Sigma Certified.
- Experience working with third-party vendors.
- Experience optimizing digital experiences within financial services.
Key skills/competency
- Digital Product Management
- Agile Development
- Product Vision
- Stakeholder Management
- User Research
- Market Analysis
- Business Strategy
- Cross-functional Collaboration
- Product Backlog Management
- Member Experience
Skills & topics
- Digital Product Owner
- Product Management
- Agile
- Digital Experience
- Member Experience
- Financial Services
- Technology Strategy
- Stakeholder Management
- User Research
- Product Development
How to get hired
- Tailor your resume: Highlight experience in agile development, digital product management, and driving innovative solutions, aligning with Navy Federal's focus on member experience.
- Showcase leadership: Emphasize your ability to influence, motivate teams, and manage stakeholders, demonstrating project leadership and strategic thinking.
- Demonstrate analytical skills: Detail your experience with market research, user studies, and analyzing product data for optimization.
- Prepare for interviews: Be ready to discuss your approach to product strategy, backlog management, and how you foster collaboration in a hybrid environment.
- Understand the mission: Research Navy Federal's commitment to its members and its values, showing how your goals align with their mission.
Technical preparation
Practice agile methodologies like Scrum or Kanban.,Familiarize yourself with product management tools.,Study financial services digital product trends.,Review user research and data analysis techniques.
Behavioral questions
Describe a challenging product decision you made.,How do you handle conflicting stakeholder priorities?,Share an example of driving process change.,How do you foster innovation within a team?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What is the primary focus of the Digital Product Owner role at Navy Federal Credit Union?
- The Digital Product Owner at Navy Federal Credit Union is responsible for driving the vision, direction, and development of digital products and experiences for NFFG's members and employees, ensuring a superior member experience through data analysis and cross-functional collaboration.
- What are the key responsibilities for an Experience Owner at Navy Federal?
- Key responsibilities include analyzing digital products, collaborating with cross-functional teams on product strategy, managing the product backlog, conducting user research, analyzing product data, developing business cases, and acting as an agent of change for digital products.
- What qualifications are essential for this Digital Product Owner position?
- Essential qualifications include experience with agile development and digital product management, leading innovative solutions, market/consumer research, project management, strong communication, analytical skills, and the ability to multitask and prioritize effectively.
- Does Navy Federal Credit Union offer opportunities for professional development in this role?
- While not explicitly detailed for this role, Navy Federal emphasizes a meaningful career experience and invests in its teams, suggesting a supportive environment for professional growth. Their recognition as a top employer reinforces this commitment.
- How does Navy Federal Credit Union approach hybrid work for its Experience Owner roles?
- The Experience Owner position at Navy Federal operates on a hybrid model, with standard business hours of Monday to Friday, 8:00 AM - 4:30 PM, allowing for a balance between in-office collaboration and remote flexibility.
- What kind of analytical skills are needed for the Digital Product Owner at Navy Federal?
- The role requires strong analytical skills for analyzing product and experience data to drive optimization and improvements. This includes conceptual skills to create original theories and the ability to interpret empirical data related to member needs.
- Are there specific licenses or certifications preferred for this role at Navy Federal?
- While not strictly required, desired qualifications include SIE, Series 7, Series 66, Series 24 licenses, and experience with Six Sigma certification, particularly if you have a background in investments, product management, or technology.