Experience Owner
Navy Federal Credit Union · San Diego, CA
- On site
- Full-time
- $110,000 / year
- San Diego, CA
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Experience Owner
Navy Federal Credit Union · San Diego, CA
Morgan Blake
Hiring Manager · h•••••@jobs.talemetry.com
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Subject: Interested in the Experience Owner role at Navy Federal Credit Union
Hi Morgan — I came across the Experience Owner opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Navy Federal Credit Union stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Drive digital product vision and strategy.
- Collaborate with cross-functional teams daily.
- Analyze data to optimize member experiences.
- Develop business cases for new products.
- Influence product direction and improvements.
About the role
Digital Product Owner
Navy Federal Financial Group (NFFG) is seeking a self-motivated, imaginative, and energetic Experience Owner to drive the vision, direction, and development of competitive digital products and experiences for our members and employees. You will partner closely with Developers, UX representatives, and stakeholders daily to ensure delivered products meet strategic needs and enhance the member experience.
Responsibilities
- Analyze and monitor existing digital products and experiences to grow, serve, and retain members.
- Collaborate with a cross-functional team to define, refine, and launch product vision and strategy.
- Assist with the execution of NFFG Digital products’ priorities while maintaining conceptual and technical integrity.
- Influence and motivate the product team and stakeholders towards continuous improvement.
- Translate NFFG Digital Products’ vision from idea to implementation throughout the software development product life cycle.
- Manage the product backlog, including refining features into stories with the cross-functional team.
- Partner with cross-functional teams to integrate usability studies, user research, and market analysis into product requirements.
- Analyze product usage, features, experiences, and other empirical data in relation to key member needs to determine product prioritization changes.
- Determine true needs for product features and push for a clear understanding of value.
- Develop business cases and models for new products, features, and experience changes.
- Serve as an agent of change for NFFG Digital Products, seeking new problem-solving approaches and fostering collaboration.
- Proactively work with the product team to formulate creative ideas or solutions for potential issues.
- Stay current with technology, government/policy impacts, and industry best practices.
- Determine when added product value should be pushed to members/employees.
- Communicate and present to executive management.
- Perform other related duties as required.
Qualifications
- Experience with agile development and digital product management or ownership.
- Experience leading, shaping, and developing innovative solutions while managing business risks.
- Experience in market/consumer research, project management, and analysis for strategic planning.
- Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly.
- Ability to productively communicate to stakeholders, team members, and leaders.
- Experience in developing business or technology strategy.
- Knowledge of project/program/product management processes and methodologies.
- Project leadership and execution, including initiatives with technology, processes, cross-functional teams, and external partners.
- Ability to exercise initiative, produce desired results, and achieve objectives.
- Ability to learn collaboration or product management tools quickly.
- Effective skill in building relationships through rapport, trust, diplomacy, and tact.
- Analytical skills for optimizing product and experience data.
- Analytical and conceptual skills to create original concepts/theories for projects.
- Skill in delivering effective presentations to groups of various sizes.
- Skill in influencing and guiding strategic thinking.
- Strong verbal, written, and interpersonal communication skills.
- Strong problem-solving and negotiation skills.
Desired Qualifications
- Bachelor's Degree in Information Technology, Business, Strategy, or a related field.
- SIE, Series 7, Series 66, Series 24 licenses.
- Background in investments, product management, technology, or entrepreneurship.
- Advanced knowledge of credit union operations/processes and procedures.
- Experience with process improvement, Six Sigma Certified.
- Experience working with third-party vendors.
- Experience optimizing digital experiences within financial services.
Hours
Monday – Friday, 8:00 AM - 4:30 PM (Hybrid)
Key skills/competency
- Digital Product Management
- Agile Development
- Product Vision and Strategy
- Stakeholder Management
- User Research
- Market Analysis
- Product Backlog Management
- Business Case Development
- Cross-functional Collaboration
- Digital Product Optimization
Skills & topics
- Digital Product Owner
- Product Management
- Agile Development
- User Experience
- Financial Services
- Strategy
- Innovation
- Member Experience
- Cross-functional Teams
- Product Strategy
How to get hired
- Tailor your resume: Highlight agile, digital product management, and stakeholder communication skills specific to Navy Federal Credit Union.
- Showcase experience: Emphasize your ability to lead innovative solutions, manage risks, and drive product strategy.
- Prepare for interviews: Be ready to discuss your experience with user research, market analysis, and developing business cases.
- Demonstrate collaboration: Articulate how you've worked with cross-functional teams and influenced stakeholders to achieve product goals.
- Research Navy Federal: Understand their mission, values, and commitment to member experience in financial services.
Technical preparation
Familiarize with Agile and Scrum methodologies.,Study digital product management frameworks.,Practice data analysis and interpretation.,Review financial services digital trends.
Behavioral questions
Describe a challenging product decision you made.,How do you handle conflicting stakeholder priorities?,Give an example of influencing a team's direction.,How do you ensure a superior member experience?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What are the key responsibilities for an Experience Owner at Navy Federal Credit Union?
- As an Experience Owner at Navy Federal Credit Union, your key responsibilities include driving the vision and strategy for digital products, collaborating with cross-functional teams, analyzing user data to optimize experiences, managing the product backlog, and developing business cases for new features. You'll also play a crucial role in influencing product direction and ensuring a superior member experience.
- What qualifications are essential for the Experience Owner role at Navy Federal?
- Essential qualifications for the Experience Owner position at Navy Federal include experience with agile development and digital product management, a proven ability to lead and shape innovative solutions, strong analytical skills for market and product analysis, and excellent communication and interpersonal skills to effectively engage with stakeholders and team members.
- What desired qualifications would make a candidate stand out for the Experience Owner position at Navy Federal?
- Desirable qualifications that would make a candidate stand out include a Bachelor's Degree in a relevant field, specific financial licenses (SIE, Series 7, 66, 24), a background in investments or financial services product management, advanced knowledge of credit union operations, Six Sigma certification, and experience with third-party vendors. Optimizing digital experiences in financial services is also a strong plus.
- What is the work arrangement for the Experience Owner role at Navy Federal Credit Union?
- The Experience Owner role at Navy Federal Credit Union operates on a hybrid work arrangement, meaning you will work both remotely and in the office. Specific hours are Monday through Friday, from 8:00 AM to 4:30 PM.
- How can I highlight my suitability for the Experience Owner role during the application process at Navy Federal?
- To highlight your suitability, tailor your resume to emphasize your experience in agile methodologies, digital product ownership, stakeholder communication, and your ability to analyze data for product optimization. During interviews, be prepared to discuss specific examples of how you've driven product strategy, managed backlogs, and influenced cross-functional teams to achieve business objectives at Navy Federal.
- What kind of analytical skills are important for an Experience Owner at Navy Federal?
- For the Experience Owner role at Navy Federal, strong analytical skills are crucial for examining product usage, user data, and market trends to inform product prioritization and improvements. This includes the ability to analyze empirical data, understand key member needs, and develop data-driven business cases for new product features and experience enhancements.
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