Senior Digital Project Manager
Monks · Kuala Lumpur
- On site
- Kuala Lumpur
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Subject: Interested in the Senior Digital Project Manager role at Monks
Hi Sam — I came across the Senior Digital Project Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Monks stood out because…
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About the role
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
This is a senior, delivery-first role for an experienced engagement professional who thrives in complex, multi-workstream environments. As Senior Digital Project Manager you will be the operational backbone of our Australian client engagements - running the end-to-end delivery engine while working in close partnership with onshore Engagement Managers and the Director of Client Partnerships.
You will not just execute - you will elevate. You bring strong project management rigour, a continuous improvement mindset, and enough client-facing capability to contribute meaningfully to stakeholder conversations when needed. You thrive on building systems, identifying delivery gaps, and setting the standard for how work gets done.
Key Responsibilities
1. Delivery Leadership & Project Governance
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- Take end-to-end accountability for the delivery of complex, multi-workstream data and analytics engagements across the Australian client portfolio.
- Own the project management lifecycle — scoping, planning, resourcing, execution, quality assurance, and closure — across multiple concurrent accounts.
- Define and enforce delivery standards, change control procedures, and escalation frameworks across all active engagements.
- Maintain real-time visibility of delivery health across your accounts — proactively flag risks, resolve blockers, and manage competing priorities.
- Lead sprint planning, stand-ups, and delivery reviews with offshore squads — keep momentum high and accountability clear.
2. Continuous Improvement & Process Development
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- Identify gaps, inefficiencies, and recurring delivery issues — then build systems, templates, and playbooks to fix them at scale.
- Establish repeatable delivery frameworks that can be adopted across the wider team — onboarding, QA checklists, handover protocols, and more.
- Run retrospectives and lessons learned sessions after key delivery milestones, turning insight into action.
- Champion a culture of quality and continuous improvement within the delivery team.
- Work with the Director of Client Partnerships to shape the delivery operating model as the team grows.
3. Client Engagement & Stakeholder Support
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- Partner closely with onshore Engagement Managers to ensure delivery context is clearly communicated to clients at all times.
- Participate in client-facing delivery reviews, QBRs, and milestone presentations where appropriate — contribute to the narrative around delivery progress and next steps.
- Maintain clear and proactive communication with onshore counterparts — no surprises, ever.
- Support SOW scoping by providing accurate effort estimates, resource plans, and delivery assumptions based on hands-on experience.
4. Commercial & SOW Accountability
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- Operate within agreed SOW scope and budget — track actuals vs. estimates and flag variances early.
- Enforce scope governance rigorously — identify out-of-scope requests, assess impact, and feed back into the commercial conversation with the Engagement Manager.
- Contribute to accurate and timely invoicing by providing delivery milestones, hours logged, and completion sign-offs.
What We're Looking For
- 6+ years in technical project delivery, engagement management, or digital consulting — preferably in data, analytics, or MarTech
- Proven ability to run complex, multi-workstream projects with strict governance, change control, and quality standards.
- Track record of identifying delivery problems and building systems to solve them — not just fixing the symptom.
- Experience leading and developing offshore or cross-functional teams. Comfortable holding people accountable with empathy.
- Strong understanding of data and analytics platforms (GA4, Adobe Analytics, GCP, BigQuery, etc.). Able to QA technical outputs.
- Clear, structured communicator — able to synthesise delivery complexity into concise updates for onshore EMs and client stakeholders
- PMP, PRINCE2, or equivalent project management certification. Exposure to Agile delivery frameworks (Scrum, Kanban) and experience running hybrid delivery models.
- Experience building and scaling delivery processes in a consulting or professional services context.
- Familiarity with platform ecosystem: Google Marketing Platform, Adobe Experience Platform, Salesforce Marketing Cloud, or similar highly desirable
- Experience working with Australian enterprise clients or in a global delivery model would be a plus
#LI-CX1
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.