Senior Customer Success Manager
MongoDB · Boston, MA
- On site
- Full-time
- $172,000 / year
- Boston, MA
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Senior Customer Success Manager
MongoDB · Boston, MA
Morgan Blake
Hiring Manager · h•••••@mongodb.com
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Subject: Interested in the Senior Customer Success Manager role at MongoDB
Hi Morgan — I came across the Senior Customer Success Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and MongoDB stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Manage Enterprise accounts for MongoDB.
- Drive customer retention and revenue.
- Provide strategic technical guidance.
- Build strong senior stakeholder relationships.
- Mentor junior team members effectively.
About the role
About MongoDB
Mongodb's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications. Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We are looking to speak to candidates who are based in Boston for our hybrid working model.The Role
As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.Key Responsibilities
Customer Advisory
- Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices.
- Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments
- Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes.
- Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy
Account & Portfolio Management
- Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization.
- Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
- Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales team
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization
- Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization
- Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region
What You Will Bring
- Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
- Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
About MongoDB
Mongodb is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! Mongodb is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. Mongodb, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req. ID: 426274 Mongodb’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. Mongodb’s base salary range for this role in the U.S. is: $87,000—$172,000 USDKey skills/competency
- Customer Success Management
- Account Management
- Enterprise Sales
- Technical Acumen
- Relationship Building
- Strategic Planning
- Revenue Growth
- Customer Retention
- Problem Solving
- Cross-functional Collaboration
Skills & topics
- Customer Success Manager
- Senior Customer Success Manager
- Account Management
- Enterprise Accounts
- Customer Retention
- Revenue Growth
- Technical Advisor
- MongoDB Atlas
- SaaS
- Cloud Computing
How to get hired
- Tailor your resume: Highlight 7-10+ years in technical customer-facing roles, focusing on customer success or account management. Emphasize your experience with Enterprise accounts and revenue realization (4+ years).
- Craft a compelling cover letter: Showcase your communication skills, ability to influence technical and business outcomes, and experience solving complex problems for diverse audiences.
- Prepare for interviews: Be ready to discuss your strategic approach to customer advisory, account management, and cross-functional collaboration. Showcase your understanding of MongoDB's mission and products.
- Research MongoDB: Understand their developer data platform, MongoDB Atlas, and their impact on AI and modern applications. Familiarize yourself with their company culture and values.
Technical preparation
Master MongoDB's developer data platform.,Understand cloud environments (AWS, Azure, GCP).,Develop expertise in AI and data solutions.,Practice articulating technical concepts clearly.
Behavioral questions
Describe a complex customer challenge you solved.,How do you build relationships with senior leaders?,Share an experience mentoring junior team members.,How do you manage risk in enterprise accounts?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What does a Senior Customer Success Manager at MongoDB do?
- As a Senior Customer Success Manager at MongoDB, you will act as a strategic advisor for Enterprise (G2000) accounts, focusing on maximizing customer lifetime value, driving retention, and ensuring revenue realization. You will build deep relationships with senior stakeholders, provide technical guidance, and collaborate with internal teams to achieve customer business goals.
- What qualifications are essential for the Senior Customer Success Manager role at MongoDB?
- We are looking for candidates with 7-10+ years in a technical customer-facing role (like Technical Customer Success, Solutions Architecture, or Technical Account Management), at least 4 years of accountability for customer health and revenue for Enterprise accounts, excellent communication skills, and a Bachelor's degree in Computer Science, STEM, or equivalent technical experience.
- Is this Senior Customer Success Manager position remote or hybrid at MongoDB?
- This Senior Customer Success Manager position at MongoDB is a hybrid role. Candidates are expected to be based in Boston to support this working model.
- What is MongoDB's approach to compensation and benefits for this role?
- MongoDB offers a competitive salary range of $87,000 to $172,000 USD for this role in the U.S. Beyond base salary, eligible employees receive a comprehensive benefits package including equity, a stock purchase program, generous paid time off, parental leave, fertility assistance, 401(k) plan, mental health counseling, and inclusive health benefits.
- How does MongoDB foster employee growth and well-being?
- MongoDB is committed to employee growth and well-being through a supportive culture, employee affinity groups, and comprehensive benefits such as fertility assistance and generous parental leave. They focus on personal growth and business impact, encouraging employees to learn more about working at MongoDB.
- What kind of technical environment can I expect as a Senior Customer Success Manager at MongoDB?
- You can expect to work with a deeply technical, ideally consumption-based product. You will need to understand intricate technical environments and leverage AI fluency to enhance customer engagement and deliver technical solutions. MongoDB's platform is globally distributed and multi-cloud, operating across AWS, Google Cloud, and Microsoft Azure.
- How does MongoDB handle accommodations for candidates with disabilities?
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