Manager, Candidate Experience
MongoDB · Austin
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Subject: Interested in the Manager, Candidate Experience role at MongoDB
Hi Jamie — I came across the Manager, Candidate Experience opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and MongoDB stood out because…
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About the role
About the Role
MongoDB is looking for an individual to manage our global Candidate Experience function. In this role, you will own the end-to-end candidate experience operations across the US, EMEA, and APAC building a high-performing team of coordinators and ensuring every candidate who interacts with MongoDB leaves with a positive and lasting impression — regardless of outcome.
You will be a strategic partner to the Recruiting leadership team, driving operational excellence, process standardization, and regional consistency across a distributed team. This is a people-first role for a leader who is equally passionate about scaling systems and developing talent.
What You'll Do
- Develop and lead a globally distributed team of Candidate Experience Leads & Coordinators (CECs) across multiple regions including US, EMEA, and APAC
- Foster a cohesive team culture across time zones, building engagement and alignment around shared goals and values
- Set the vision and strategy for candidate experience globally, ensuring a consistent, high-quality, and equitable experience across all regions and hiring stages
- Own and evolve the candidate journey from interview scheduling through offer acceptance, identifying friction points and implementing scalable solutions
- Build and maintain reporting dashboards to track key metrics such as scheduling SLAs, candidate satisfaction (NPS), and coordinator productivity
- Consistently monitor and forecast team capacity, ensuring regional teams are appropriately staffed to meet hiring volume
- Partner cross-functionally to align candidate experience initiatives with broader talent strategy
- Drive adoption of new tools and automation to increase coordinator efficiency using AI
What You'll Bring
- 7+ years of experience in recruiting coordination, recruiting operations, or talent acquisition, with at least 3 years in a people management role
- Demonstrated experience managing distributed or global teams across multiple time zones and regions
- Deep understanding of the candidate lifecycle and best practices for high-volume, high-quality interview experience
- Strong operational mindset with a track record of building scalable processes and driving measurable improvements
- Experience with ATS platforms (Greenhouse preferred) and scheduling tools; comfort with data and reporting
- Excellent communication, influencing, and stakeholder management skills — including experience working with senior recruiting and business leaders
- Ability to thrive in a fast-paced, ambiguous environment and manage multiple competing priorities across regions
Why MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
Req ID #2273448357
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
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