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Senior Support Operations Analyst ( Power BI / Microsoft Fabric)

Modeln · Hyderabad India

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Jordan Ellis

Hiring Manager · h•••••@company.com

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Subject: Interested in the Senior Support Operations Analyst ( Power BI / Microsoft Fabric) role at Modeln

Hi Jordan — I came across the Senior Support Operations Analyst ( Power BI / Microsoft Fabric) opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Modeln stood out because…

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About the role

We are seeking a Senior Support Operations Analyst to help translate complex support activity into clear, actionable insight. This role sits at the center of a highly technical, engineer-led support organization and is responsible for making support work visible, understandable, and useful to decision makers across Support, Product, and Customer Success. Unlike traditional support analytics roles focused on volume and efficiency, this role emphasizes signal over noise—identifying patterns in nuanced issues, shaping meaningful metrics, and ensuring support data reflects real product and customer challenges. The ideal candidate is comfortable working with incomplete or imperfect data, enjoys bringing structure to ambiguity, and can connect operational data to broader business impact. This role reports to the Manager of Support Operations and will partner closely with Support leadership, Product, Engineering, and Customer Success.