Operations Manager, Housekeeping
Marriott International · Portland, OR
- On site
- Full-time
- $73,000 / year
- Portland, OR
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Subject: Interested in the Operations Manager, Housekeeping role at Marriott International
Hi Alex — I came across the Operations Manager, Housekeeping opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Marriott International stood out because…
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Job highlights
- Manage hotel operations, staff, and guest satisfaction.
- Ensure departmental financial performance and standards.
- Lead teams to exceed property goals.
- Focus on guest experience and employee development.
- Requires hospitality experience and strong leadership.
About the role
Housekeeping Operations Manager
The Housekeeping Operations Manager at Marriott International is responsible for supporting the successful execution of all operations within the hotel's operations departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance, while managing staff. The role focuses on continually improving guest and employee satisfaction, maximizing the financial performance of the department, and ensuring adherence to standards and procedures. You will lead a specific team while assisting in meeting or exceeding property goals.
Candidate Profile
Education and Experience:
- High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related professional area.
Core Work Activities
Supporting Operations Team:
- Translate goals related to guest tracking and productivity to the team.
- Understand employee and guest satisfaction results and communicate plans to address needs and build on strengths.
- Ensure the team has the capabilities to meet expectations.
- Lead by example with self-confidence, energy, and enthusiasm.
- Assist employees in understanding and exceeding guests’ ever-changing needs and expectations.
Supporting Property Operations Function(s):
- Follow property-specific second effort and recovery plans.
- Publish all guest satisfaction results promptly, including feedback forms, comment cards, and guest letters.
- Take proactive approaches to employee concerns.
- Maintain professionalism and courtesy with employees at all times.
- Communicate and update employees on all goals and results.
- Conduct one-on-one meetings with staff semiannually.
- Assist and teach the team in scheduling against guest and hours/occupied room goals.
- Perform hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience:
- Provide excellent customer service by being readily available and approachable to all guests.
- Take proactive approaches when dealing with guest concerns.
- Maintain professionalism and courtesy with guests at all times.
- Respond promptly to customer service department requests.
- Ensure all team members meet or exceed all hospitality requirements.
Assisting in Managing Profitability:
- Assist in performing required annual Quality audits with the General Manager & District Representative.
- Ensure a viable key control program is in place.
- Understand financial statements, sales and activity reports, and other performance data.
Conducting Human Resources Activities:
- Interview and assist in making hiring decisions.
- Receive hiring recommendations from team supervisors.
- Ensure orientations for new team members are thorough and completed in a timely fashion.
About Residence Inn by Marriott
Residence Inn by Marriott helps guests thrive during long stays, enabling them to perform at their best. Spacious suites with full kitchens offer the comforts of home, while our associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture, which focuses on delivering against the unique needs of long-stay guests. In joining Residence Inn, you join a portfolio of brands within Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity Employer
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Key skills/competency
- Housekeeping Operations Manager
- Guest Services
- Front Desk Operations
- Staff Management
- Financial Performance
- Guest Satisfaction
- Employee Relations
- Hospitality Management
- Quality Audits
- Human Resources
Skills & topics
- Operations Manager
- Housekeeping
- Hotel Management
- Guest Services
- Staff Management
- Hospitality
- Marriott International
- Portland Jobs
- Front Desk Operations
- Employee Satisfaction
How to get hired
- Customize your resume: Highlight experience in guest services, housekeeping, and staff management to match Marriott's requirements.
- Tailor your application: Emphasize your leadership skills and ability to improve guest and employee satisfaction for the Housekeeping Operations Manager role.
- Prepare for interviews: Be ready to discuss your experience in managing teams, financial performance, and handling guest concerns at Marriott.
- Showcase your fit: Demonstrate understanding of Marriott's commitment to diversity, inclusion, and exceptional guest experiences during the hiring process.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the minimum education and experience requirements for the Housekeeping Operations Manager at Marriott International?
- To be considered for the Housekeeping Operations Manager position at Marriott International, you generally need a high school diploma or GED with 4 years of experience in guest services, front desk, or housekeeping. Alternatively, a 2-year degree in a related field like Hospitality or Business Administration, along with 2 years of relevant experience, is also accepted. Specific experience in guest services, front desk, or housekeeping is crucial.
- What are the primary responsibilities of a Housekeeping Operations Manager at Marriott?
- The Housekeeping Operations Manager at Marriott is responsible for overseeing hotel operations, including managing staff, ensuring guest and employee satisfaction, maximizing financial performance, and maintaining operational standards. This includes leading teams, supporting property operations, managing guest experiences, assisting with profitability, and conducting human resources activities like interviewing and hiring.
- What is the pay range for the Housekeeping Operations Manager position at Marriott International?
- The pay range for the Housekeeping Operations Manager position at Marriott International is between $25.77 and $33.17 per hour. This role is also eligible for bonuses.
- Is the Housekeeping Operations Manager role at Marriott remote?
- No, the Housekeeping Operations Manager position at Marriott International is not remote. The job description specifies 'Located Remotely? N', indicating it is an on-site position located at 1150 NW 9th Ave, Portland, Oregon, United States, 97209.
- What kind of experience is most valuable for a Housekeeping Operations Manager applicant at Marriott?
- Marriott values experience in guest services, front desk operations, and housekeeping. Demonstrated leadership skills, the ability to manage teams, improve guest and employee satisfaction, and understanding of financial performance are highly valued for this role.
- How does Marriott International approach diversity and inclusion in its hiring for roles like Housekeeping Operations Manager?
- Marriott International is committed to being an equal opportunity employer and fosters an environment where diverse backgrounds are valued. They actively welcome all candidates and provide equal access to opportunities, emphasizing non-discrimination based on any protected status.