Customer Care Representative – German Speaking
Lucid Motors · Munich, BY
- On site
- Munich, BY
About the role
About Lucid
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
Role Summary
You will be the frontline voice of Lucid Motors for customers, delivering a premium, seamless, and human‑centered experience that reflects the brand’s commitment to innovation and luxury. This role blends technical understanding, problem‑solving, and hospitality to support owners and prospective customers throughout their journey.
Key Responsibilities
- Customer Support & Experience
- Serve as the primary point of contact for inquiries via phone, email, chat, and in‑person interactions at Lucid Studios.
- Provide clear, accurate, and empathetic guidance on vehicle features, charging, software updates, service appointments, and ownership questions.
- Resolve issues efficiently while maintaining a luxury‑brand tone and experience.
- Service Coordination
- Schedule and manage service appointments with Service Centers and Mobile Service teams.
- Track service cases, follow up proactively, and ensure customers feel informed and supported throughout the process.
- Technical & Product Knowledge
- Maintain a deep understanding of Lucid vehicles, software features, charging infrastructure, and the EV ecosystem in Germany.
- Customer Advocacy
- Capture customer feedback and escalate recurring issues to improve processes, product quality, and overall experience.
- Represent the Lucid brand with professionalism, enthusiasm, and a solutions‑oriented mindset.
Qualifications
- Experience in customer service, automotive, EV, luxury retail, or tech environments.
- Strong communication skills in German and English, French will be great.
- Ability to handle complex inquiries with patience, clarity, and empathy.
- Comfortable working with CRM systems, digital tools, and fast‑changing technology.
- A passion for sustainability, innovation, and premium customer experiences.
Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.
Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
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