Field Service Technician (Appliance Repair ) - Future Opportunities - Nationwide
LG Electronics North America · United States
- Hybrid
- Full-time
- $65,000 / year
- United States
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Field Service Technician (Appliance Repair ) - Future Opportunities - Nationwide
LG Electronics North America · United States
Jamie Fox
Hiring Manager · h•••••@job-boards.greenhouse.io
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Subject: Interested in the Field Service Technician (Appliance Repair ) - Future Opportunities - Nationwide role at LG Electronics North America
Hi Jamie — I came across the Field Service Technician (Appliance Repair ) - Future Opportunities - Nationwide opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and LG Electronics North America stood out because…
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Job highlights
- Service LG appliances and electronics in customer homes.
- Diagnose and repair major appliances, TVs, and A/C units.
- Manage inventory and complete administrative tasks accurately.
- Represent LG with professionalism and exceptional customer service.
- Utilize diagnostic tools and safety equipment effectively.
About the role
About LG Electronics
LG Electronics is a global technology leader committed to creating innovative solutions for a better life, guided by the promise 'Life's Good'. With a rich history and a vast global presence, LG offers diverse portfolios including Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, 'Jeong-do Management,' emphasizes high ethical standards and transparent operations, fostering a corporate culture of creativity, diversity, and integrity. We believe in the power of collective wisdom through an inclusive work environment, striving to make Life Good for Everyone.Talent Pipeline Notice
This posting is for building a talent pipeline for future Field Service Technician openings across the United States. While not all locations have immediate openings, we are actively collecting applications for upcoming opportunities. Our recruiters will reach out as positions become available in your area.
What We Offer
- A crafted employee experience focused on professional growth.
- Emphasis on health and well-being.
- An internal community designed for success.
- An environment that encourages creative and individual approaches to challenges.
- Performance-driven recognition and industry-leading benefits.
The Opportunity
Join our dynamic Customer Service team as a Field Service Technician (DMST) and deliver an exceptional customer experience by servicing LG products in their homes. You will diagnose and repair major appliances, TVs, and A/C units, manage inventory, and handle administrative tasks, serving as the face of LG with professionalism.
Responsibilities
- Travel to customer locations to perform maintenance and repair of LG equipment.
- Properly use all provided safety equipment (PPE), vehicles, and diagnostic tools.
- Conduct technical diagnoses and specialized repairs on electronics and home appliances.
- Diagnose problems, assess repair needs, document findings, and decide on product repair or part replacement.
- Accurately and immediately process paperwork and perform data entry after each job.
- Pre-screen next-day service calls to gather information for preliminary diagnosis.
- Meet or exceed company metrics including customer satisfaction, first-time fix rate, revisit rates, parts management, and overtime percentage.
Qualifications
- Minimum 1 year of experience in a technical role, preferably Field Service.
- Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
- Proficiency in using tools and diagnostic test equipment.
- Ability to troubleshoot, diagnose, repair, and document product/system issues.
- Valid Driver’s license in good standing.
- Ability to obtain appropriate EPA Certification.
- Ability to meet physical requirements including continuous bending and lifting up to 50 pounds.
Benefits
Full-Time Employees receive comprehensive benefits including no-cost medical, dental, vision, and prescription coverage, 401(k) with immediate vesting and company match, generous Paid Time Off, performance-based Short-Term Incentives, mental health resources, fitness incentives, and family-oriented benefits like paid parental leave. Temporary/Contractors are eligible for relevant partner agency benefits.
Key skills/competency
- Field Service Technician
- Appliance Repair
- LG Electronics
- Customer Service
- Technical Diagnosis
- Diagnostic Tools
- Problem Solving
- Inventory Management
- Customer Satisfaction
- EPA Certification
Skills & topics
- Field Service Technician
- Appliance Repair
- LG Electronics
- Customer Service
- Technical Repair
- Home Appliances
- Electronics Repair
- Diagnostic Technician
- Nationwide Opportunities
- Field Service
How to get hired
- Research LG's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight your 1+ year of technical experience, appliance repair skills, and diagnostic tool proficiency.
- Emphasize key qualifications: Clearly state your valid driver's license, ability to obtain EPA certification, and physical capability for the role.
- Prepare for technical questions: Be ready to discuss your experience troubleshooting and repairing major appliances and electronics.
- Showcase customer focus: Demonstrate your commitment to exceptional customer service and meeting performance metrics.
Technical preparation
Master appliance diagnostic procedures.,Practice using specialized repair tools.,Study LG product manuals and schematics.,Familiarize yourself with EPA regulations.
Behavioral questions
Describe a difficult customer service situation.,How do you handle urgent repair requests?,How do you prioritize multiple service calls?,Tell us about a time you solved a complex technical issue.
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- How do I apply for a Field Service Technician role at LG Electronics if there are no current openings in my area?
- This posting serves as a talent pipeline for future Field Service Technician (DMST) opportunities nationwide. By applying, you'll be added to our pool of qualified candidates, and our recruiters will contact you when a position becomes available in your region. We encourage you to apply to stay connected for upcoming roles.
- What are the primary responsibilities of an LG Field Service Technician?
- As an LG Field Service Technician, you will travel to customer locations to diagnose and repair LG appliances, TVs, and A/C units. This includes performing technical diagnoses, specialized repairs, managing inventory, processing paperwork accurately, and ensuring top product performance while representing LG with professionalism.
- What qualifications are essential for the Field Service Technician role at LG Electronics?
- Key qualifications include a minimum of 1 year in a technical role (preferably field service), experience repairing major appliances, proficiency with tools and diagnostic equipment, a valid driver's license, the ability to obtain EPA certification, and the physical capacity for tasks like bending and lifting up to 50 pounds.
- Does LG Electronics offer comprehensive benefits for Field Service Technicians?
- Yes, full-time Field Service Technicians at LG Electronics are eligible for a robust benefits package. This includes medical, dental, vision, and prescription benefits with no-cost employee premiums, a 401(k) with company match and immediate vesting, generous Paid Time Off, and other perks like mental health resources and family-oriented benefits.
- What kind of technical skills are most important for an LG Field Service Technician to have?
- Strong technical skills in diagnosing and repairing major appliances (refrigeration, cooking, cleaning), TVs, and A/C units are crucial. Proficiency with diagnostic tools and test equipment, along with the ability to troubleshoot and document issues effectively, are also highly valued for this role.
- Is travel required for the Field Service Technician position at LG Electronics?
- Yes, travel offsite to customers' locations is a fundamental part of the Field Service Technician role at LG Electronics. You will be expected to travel to perform maintenance and repairs on LG equipment directly in the customer's home.