Billing Administration Officer

About The Company

Our client is a leading pathology provider supporting hospitals and clinics across NSW. With a busy hospital-based laboratory in Darlinghurst and multiple clinics across metro Sydney and regional areas, our client plays a vital role in delivering fast, reliable diagnostic services to the healthcare community.

About The Role

As an Administration Officer within the Billing Department, you will play a key role in supporting the wider team with pathology billing and general medical administration duties. This position requires a high level of accuracy, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.

Key Responsibilities

• Collaborate with Billing Officers and internal teams to ensure the smooth, accurate, and timely processing of billing activities.
• Process Medicare, Health Fund, and manual billing daily, ensuring compliance with relevant legislation, Medicare requirements, health fund rules, and organisational policies.
• Review and follow up on Medicare and Health Fund rejections.
• Conduct daily reviews of held billing batches to ensure timely resolution.
• Reconcile payments received and investigate discrepancies as required.
• Maintain accurate and up-to-date patient and billing records across relevant systems.
• Investigate and resolve billing queries via phone, email, and in person, handling all enquiries professionally and sensitively.
• Support continuous improvement initiatives within billing systems and processes.
• Contribute to the implementation and monitoring of service standards, performance metrics, and quality indicators.
• Assist in the development and review of policies and procedures.
• Ensure all patient and financial information is handled in accordance with privacy and confidentiality requirements.

Key Skills & Experience

• Must have direct pathology billing experience
• Proven experience in data entry within a fast-paced environment
• High level of attention to detail and accuracy
• Strong organisational and time management skills
• Excellent communication and interpersonal abilities
• Ability to work both independently and as part of a team

Key skills/competency

• Pathology Billing
• Medical Administration
• Medicare Billing
• Health Fund Billing
• Data Entry
• Attention to Detail
• Time Management
• Communication Skills
• Patient Records
• Confidentiality