Product Client Solutions Architect, Executive Director - Infrastructure Platforms
JPMorganChase · Palo Alto, CA
- On site
- Full-time
- $250,000 / year
- Palo Alto, CA
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Product Client Solutions Architect, Executive Director - Infrastructure Platforms
JPMorganChase · Palo Alto, CA
Jordan Ellis
Hiring Manager · h•••••@JPMorganChase.contacthr.com
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Not recommended alone — most applicants never hear back.
Job highlights
- Lead client solution architecture for infrastructure platforms.
- Redesign customer product experiences using JTBD principles.
- Collaborate with design, product, and engineering teams.
- Drive innovation through experimentation and prototyping.
- Solve complex technical and business problems for clients.
About the role
Product Client Solutions Architect Director - Infrastructure Platforms Experience
Leverage your deep technical knowledge to reshape how clients experience our products and help to elevate every client interaction.
As a Client Solutions Architect Director in Infrastructure Platforms Experience, you are a technical expert for a set of products. You are well-versed in the sales cycle and in designing solutions to address clients' complex problems. You are well-versed in customer needs and in designing solutions to address complex problems. As a leader on your team with advanced technical capabilities, you leverage your skills to innovate on how products are designed, enhanced, and modified, and create new ways for teams to successfully consult with customers to continuously improve their experience with the firm's products.
Job Responsibilities
- Own the end-to-end customer experience across IP Products by applying JTBD principles, understanding what customers are trying to achieve.
- Partner with UX Designers, Product Managers, and Architects to design solutions that deliver meaningful value at every stage of the journey.
- Begin every initiative by understanding the customer's goals, context, and desired business outcomes. Use governance processes to prioritize solutions and experiences that deliver measurable impact and the greatest business value for customers.
- Lead cross-functional meetings, workshops, and discussions with designers, product, and customers to solve experience challenges.
- Drive innovation by using solution charters to design and run experiments, working iteratively and embracing rapid prototyping. Accept failure as a source of learning to quickly identify the best solutions.
- Share observations and identified pain points with GT Partners, recognizing that some issues may be best owned and solved by them. Where appropriate, invite GT Partners to co-create solutions to address customer needs and deliver meaningful value.
Key skills/competency
- Client Solutions Architect
- Infrastructure Platforms
- Product Management
- User Experience Design
- JTBD Principles
- Technical Expertise
- Solution Design
- Customer Experience
- Innovation
- Cross-functional Leadership
Skills & topics
- Client Solutions Architect
- Product Management
- Infrastructure Platforms
- Technical Solutions
- Customer Experience
- JTBD
- Solution Design
- Architecture
- Financial Services
- Technology Leadership
How to get hired
- Tailor your resume: Highlight experience with JTBD principles, client solutions architecture, and infrastructure platforms.
- Showcase leadership: Emphasize your experience leading cross-functional teams and driving innovation in product development.
- Quantify achievements: Use data to demonstrate the measurable impact of your solutions on client experience and business value.
- Prepare for interviews: Be ready to discuss complex technical challenges, client use cases, and your approach to problem-solving.
- Understand the culture: Research JPMorgan Chase's commitment to innovation, client focus, and diversity.
Technical preparation
Master JTBD principles and application frameworks.,Deepen understanding of infrastructure platforms.,Practice designing complex technical solutions.,Familiarize with UX/Product Management collaboration.
Behavioral questions
Describe a complex client problem solved.,How do you prioritize customer needs?,Share an innovation driven by experimentation.,How do you handle cross-functional collaboration challenges?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What does a Product Client Solutions Architect Director at JPMorgan Chase do?
- A Product Client Solutions Architect Director at JPMorgan Chase leverages deep technical expertise to enhance client product experiences. They apply JTBD principles, partner with various teams, and drive innovation to solve complex client problems within Infrastructure Platforms.
- What are the key qualifications for this role at JPMorgan Chase?
- Key qualifications include 7+ years of product experience, expertise in JTBD principles, extensive client-facing technology experience, and a demonstrated ability to structure complex business or technology solutions.
- How does JPMorgan Chase approach customer experience in product development?
- JPMorgan Chase focuses on end-to-end customer experience by applying JTBD principles, understanding customer goals, and prioritizing solutions that deliver measurable business value and impact.
- What is the role of innovation in this Product Client Solutions Architect Director position?
- Innovation is central, involving the use of solution charters, designing experiments, rapid prototyping, and learning from failures to identify the best product solutions.
- What kind of collaboration can I expect as a Client Solutions Architect Director at JPMorgan Chase?
- You will collaborate closely with UX Designers, Product Managers, Architects, and Global Technology (GT) Partners to design, develop, and deliver impactful client solutions.
- How does JPMorgan Chase support employee development and growth?
- JPMorgan Chase offers a competitive total rewards package, including benefits like comprehensive health care, retirement plans, and opportunities for professional development, with additional details provided during the hiring process.