Manager, Service & Repair, Global Business Product Owner (BPO)
Johnson & Johnson · United States
- Hybrid
- Full-time
- $177,000 / year
- United States
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Subject: Interested in the Manager, Service & Repair, Global Business Product Owner (BPO) role at Johnson & Johnson
Hi Alex — I came across the Manager, Service & Repair, Global Business Product Owner (BPO) opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Johnson & Johnson stood out because…
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Job highlights
- Lead Service & Repair capabilities for CXM transformation.
- Own business requirements and process optimization globally.
- Partner with IT and Program teams for solution delivery.
- Drive organizational change and adoption strategies.
- Ensure business benefits and service efficiency are realized.
About the role
Job Summary
Johnson & Johnson is seeking a talented Manager, Service & Repair – Global Business Product Owner (BPO) to join their MedTech team. This role is crucial for leading Service & Repair capabilities within the Butterfly CXM transformation. The BPO will act as the voice of the business, owning requirements, process development, and the adoption of digital solutions globally. This is a two-year role with potential for extension, requiring collaboration across Business, IT, and Program teams to ensure successful delivery and full adoption of solutions, ultimately driving improvements in service efficiency and customer experience.
About the Role
As the Global Business Product Owner (BPO), you will be responsible for defining and driving the Service & Repair business requirements, optimizing processes, developing the capability roadmap, and prioritizing the product backlog. You will translate complex business needs into clear user stories and lead backlog readiness. Partnering closely with IT and Product teams, you will ensure the successful delivery of products that align with business objectives.
Key Responsibilities
- Business Ownership & Delivery: Own Service & Repair business requirements, process optimization, capability roadmap, and backlog prioritization. Translate business needs into user stories and lead backlog readiness and prioritization. Partner with IT and Product teams to deliver product in alignment with business needs.
- Change, Adoption & Communications: Lead organizational change and adoption strategy for the Service & Repair Experience. Drive clear, business-focused communications that reinforce value and desired behaviors. Act as a transformation advocate, engaging partners and ensuring alignment across functions.
- Training & Enablement: Define and support role-based training and enablement for business users. Ensure training, communications, and documentation are aligned to support adoption. Drive capability building to sustain new ways of working post-launch.
- Execution & Continuous Improvement: Support testing, deployment, and post-launch stabilization. Facilitate workshops and cross-functional forums to drive decisions and resolve issues. Gather feedback and drive continuous improvement to improve outcomes.
- Performance & Value Realization: Establish and supervise achievement of targets related to adoption, service efficiency, and process performance. Hold accountability for ensuring business benefits are realized and sustained.
Qualifications
- Bachelor’s degree or equivalent experience.
- 8+ years of consistent track record in Service, Commercial Operations, or related roles.
- Experience in business transformation, product ownership, or process improvement.
- Strong understanding of Service & Repair operations.
- Consistent track record of leading change, adoption, and partner alignment.
- Strong facilitation, influencing, and interpersonal skills.
- Data-driven approach with experience measuring adoption and operational impact.
Preferred Qualifications
- Experience with CRM/CXM platforms (e.g., Microsoft Dynamics).
- Agile / product ownership experience (backlog, user stories, refinement).
- Organizational change experience or certification (e.g., Prosci).
- Experience crafting and delivering training programs.
About MedTech
Johnson & Johnson's MedTech is at the forefront of innovation, merging biology and technology to create smarter, less invasive, and more personalized treatments. Your unique talents will contribute to patient wellness journeys. Learn more at https://www.jnj.com/medtech.
Equal Opportunity Employer
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or other characteristics protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities.
Accommodation
Johnson & Johnson is committed to an inclusive interview process. If you require an accommodation, please contact us via https://www.jnj.com/contact-us/careers or AskGS.
Compensation and Benefits
The anticipated base pay range for this position is $102,000.00 - $177,100.00. Employees are eligible for the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Comprehensive time off benefits include vacation, sick time, holiday pay, work/personal/family time, parental leave, bereavement leave, caregiver leave, volunteer leave, and military spouse time-off. Additional general information on Company benefits can be found at: https://www.careers.jnj.com/employee-benefits.
Key skills/competency
- Service & Repair Operations
- Global Business Product Owner
- Business Transformation
- Product Ownership
- Process Improvement
- Change Management
- Agile Methodologies
- CRM/CXM Platforms
- Stakeholder Management
- Training and Enablement
Skills & topics
- Service & Repair
- Global Business Product Owner
- BPO
- Product Owner
- Business Transformation
- CXM
- MedTech
- Johnson & Johnson
- Project Management
- Change Management
How to get hired
- Tailor your resume: Highlight your 8+ years in Service, Commercial Operations, business transformation, or product ownership, emphasizing quantifiable achievements in process improvement and change leadership.
- Showcase relevant experience: Clearly demonstrate your understanding of Service & Repair operations and any experience with CRM/CXM platforms like Microsoft Dynamics or Agile methodologies.
- Prepare for interviews: Be ready to discuss your experience in leading cross-functional teams, managing stakeholder alignment, and driving adoption of new digital solutions.
- Understand J&J's culture: Research Johnson & Johnson's commitment to innovation, their Credo, and their MedTech advancements to align your answers with their mission and values.
- Apply strategically: Ensure your application directly addresses the key responsibilities, focusing on your ability to act as the voice of the business and deliver measurable improvements.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Manager, Global Business Product Owner role at Johnson & Johnson?
- The primary focus of this Manager, Global Business Product Owner role at Johnson & Johnson is to lead Service & Repair capabilities within the Butterfly CXM transformation, owning business requirements, process optimization, and driving the adoption of digital solutions globally.
- What are the key responsibilities for a Global Business Product Owner at Johnson & Johnson MedTech?
- Key responsibilities include owning Service & Repair business requirements, optimizing processes, defining the capability roadmap, prioritizing the backlog, translating business needs into user stories, leading change and adoption strategies, defining training programs, supporting execution and continuous improvement, and ensuring business benefits are realized.
- What experience is required for the Manager, Service & Repair role at Johnson & Johnson?
- Required experience includes a Bachelor's degree or equivalent, 8+ years in Service, Commercial Operations, or related fields, a strong track record in business transformation, product ownership, process improvement, and a deep understanding of Service & Repair operations. Strong leadership, facilitation, and influencing skills are also essential.
- Does Johnson & Johnson offer remote work options for this Manager, Global Business Product Owner position?
- Yes, remote work options may be considered on a case-by-case basis for this position if approved by Johnson & Johnson. The role is also listed with a primary location in New Brunswick, New Jersey, United States of America.
- What preferred qualifications would make a candidate stand out for the Product Owner role at Johnson & Johnson?
- Preferred qualifications include experience with CRM/CXM platforms (like Microsoft Dynamics), Agile/product ownership experience, organizational change experience or certification (e.g., Prosci), and experience in crafting and delivering training programs.
- How does Johnson & Johnson support employee development and well-being for this role?
- Johnson & Johnson offers a comprehensive benefits package including a retirement plan (pension and 401(k)), various time-off benefits (vacation, sick time, holidays, parental leave), and support for employee well-being, reflecting their commitment to employees as guided by Our Credo.
- What is the expected salary range for the Manager, Service & Repair role at Johnson & Johnson?