Technical Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in Germany.

This role offers an opportunity to support cutting-edge generative AI technology used by developers and businesses worldwide.
You will provide advanced technical support across APIs, platform functionality, integrations, and production issues.
Working closely with customers, engineering, and sales teams, you will help resolve complex problems and improve the overall product experience.
You will investigate issues through logs, error messages, authentication flows, and request/response data to identify root causes.
Beyond troubleshooting, you will contribute to product quality through bug reporting, feature validation, documentation, and actionable customer feedback.
The role is ideal for a technically curious, customer-focused problem solver who thrives in a fast-moving AI environment.
You will also help make the platform increasingly self-service by improving technical documentation and knowledge resources.