Technical Support Analyst - Lending Technology

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Analyst - Lending Technology based in the United States.

This is a technical support role focused on helping financial institutions resolve complex issues across a lending technology platform.
You will investigate application behavior, analyze logs, troubleshoot databases, servers, APIs, and integrations, and identify root causes.
Working at the intersection of customer support and software development, you will turn technical findings into practical solutions and clear explanations.
You will also reproduce issues, document defects, validate releases, and collaborate closely with development teams on escalated cases.
The role offers exposure to banking technology, lending systems, APIs, integrations, and enterprise software environments.
You will have a direct impact on customer experience while helping improve product reliability, documentation, and support processes.
This is an ideal opportunity for a curious, analytical professional who enjoys solving challenging technical problems without being responsible for production software development.