Services Manager - Life Sciences

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Services Manager - Life Sciences based in United States.

As Services Manager, you will lead service delivery and support operations for a portfolio of pharmaceutical, biotech, medical device, and clinical research clients.
You will own service quality, client experience, SLA performance, technician utilization, and operational discipline across the Life Sciences portfolio.
The role combines people leadership, technical service management, client communication, and continuous improvement in a highly regulated environment.
You will work closely with client executives, customer success leaders, and internal Service Desk, Infrastructure, Cloud, and Security teams.
Your expertise will help ensure technology services meet demanding operational and compliance expectations, including HIPAA, GxP, and FDA 21 CFR Part 11 environments.
You will also play a key role in resolving escalations, improving processes, onboarding clients, and developing technical teams.
This is an opportunity to make a measurable impact on service quality while helping clients operate securely, efficiently, and confidently.