ServiceNow Engagement Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Engagement Manager based in United States.

The ServiceNow Engagement Manager will lead complex ServiceNow transformation programs from initiation through successful delivery.
This role carries ownership of engagement governance, scope, schedules, budgets, resources, risks, and change management.
You will act as a senior point of contact for customers, partners, and executive stakeholders, ensuring strong alignment with business objectives.
The position requires the ability to coordinate geographically distributed teams and drive consistent delivery standards across complex engagements.
You will proactively identify challenges, manage risks, and guide teams toward measurable customer outcomes.
The role also provides opportunities to mentor project managers and consultants while partnering across sales, customer success, and delivery functions.
AI-enabled tools and insights will be leveraged to improve delivery efficiency, decision-making, and overall customer value.