Scaled Success Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Scaled Success Account Manager based in the United States.

This role is an opportunity to help shape a scalable Customer Success model serving a high-volume portfolio of SMB customers.
You will own onboarding, activation, engagement, and early growth while helping customers realize measurable value quickly.
Working in a fast-paced, AI-powered SaaS environment, you’ll balance proactive customer outreach with efficient, repeatable processes.
As an early member of the scaled success team, you’ll have meaningful influence over how customer experiences and operational systems are built.
You’ll use customer and platform data to identify opportunities, monitor account health, and make recommendations that support retention and expansion.
The role combines hands-on account management with process improvement, automation, and cross-functional collaboration.
It is well suited to a customer-focused professional who enjoys high-volume environments, measurable goals, and building better ways of working.